Shadine Salmon

Shadine A Salmon Pepper church rd St Elizabeth Jamaica WI |-- WORK EXPERIENCE Email/Chat Support/Remote Company Name-Invisible Technologies Inc. Full-time Dates Employed -April 2021 – February 2022 -Resolve open issues for customers by investigating problems and coordinating solutions. -Offered prompt, courteous and accurate information to customers requesting assistance via web base chat. -Gained deeper understanding of customers needs by asking great probing questions. PROFESSIONAL SUMMARY Engaging and patient customer service professional with 2+ years of experience responding to all types of customer inquiries. Eager to join your organization to grow customer loyalty and maintain the highest level of customer service. In previous roles maintained customer retention rate 45% above company average and received 99% positive customer survey results Customer Retention Specialist/Remote Company Name-Achieve Test Prep - The Fastest Way to Earn Your RN & BSN Contract Dates Employed -Jan 2020 – Feb 2021 Location New Jersey, United States -Promote the company's academic programs in order to retain customers. -Call customers in order to retain then in the program. -Answer telephone and provide information to customers or transfer calls to specific department. Customer Service Specialist SKILLS & PROFICIENCIES Fluent in English Digital Literacy Excellent time management Excellent written and oral communication. EDUCATION St Elizabeth Technical High Company Name-Sutherland Part-time Dates Employed-Jan 2019 – Dec 2019 LocationMandeville, Manchester, Jamaica -Promote the company's phone /internet service programs in order to retain customers. -Call customers in order to retain then in the program. -Answer telephone and provide information to customers or transfer calls to specific departme High School Diploma Cxc General Proficiency English Language Integrated Science Food and Nutrition Shadine A Salmon Pepper Church Road St Elizabeth Jamaica WI |-- Dear Sir/Madam I am seeking to gain employment in your organization in a position that fits my prior experience. I have been working as a Customer Service /Retention Agent for more than 2 years now and have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives. Some of my duties included: Having to resolve open issues for customers by investigating problems and coordinating solutions. To offer a prompt response, courteous and accurate information to customers requesting assistance via web base chat. My experience at Invisible technologies has helped me improve my skills in leadership, allowed me to gain organizational skills, and has provided me with extensive knowledge of how to relay accurate information to customers in a timely manner. I am looking forward to discussing any open positions that fit my qualifications with you in more detail soon. Thank you for your time and consideration. Sincerely yours, Shadine Salmon