Shaday White

I am a highly skilled and adaptable professional with a strong background in client success management, customer service, and administrative support. Over the years, I’ve honed my abilities in client onboarding, communication, performance tracking, and team collaboration, all while using a variety of technical tools such as GoHighLevel, Slack, CRM software, and project management platforms. My approach is proactive, detail-oriented, and focused on driving client satisfaction, retention, and operational efficiency.

Skills:

• Client Success & Retention: Expertise in onboarding, client communication, and CRM management (GoHighLevel, HubSpot, Salesforce), ensuring smooth client journeys and long-term satisfaction.
• Communication & Collaboration: Proactive communicator with strong skills in cross-functional collaboration, problem-solving, and providing tailored solutions to both clients and internal teams.
• Data Management & Analysis: Experienced in managing and analyzing client health metrics (NPS, Client Health Scorecards) to identify trends and proactively address issues before they escalate.
• Technical Proficiency: Comfortable with a wide range of tools, including GoHighLevel, Slack, Google Workspace, Salesforce, and various project management systems. Quick to adapt to new technologies to optimize workflows.
• Customer Support & Service: Over 5 years of experience in customer service, handling inquiries across multiple channels (phone, email, live chat) with a focus on delivering high-quality service and maintaining strong customer relationships.

Key Strengths:

• Proactive Problem-Solving: I take ownership of challenges and thrive in fast-paced environments where I can troubleshoot and find solutions independently.
• Attention to Detail: Whether it’s managing client data, creating scripts, or tracking performance, I ensure accuracy and consistency in everything I do.
• Time Management & Multitasking: I excel at managing multiple priorities simultaneously, ensuring that both client needs and internal tasks are met in a timely and efficient manner.