Shadane Strachan

SHadane Strachan Yamacraw Shores, Nassau Bahamas · -- Energetic and friendly clerical personnel with 6+ years of experience as a customer service representative assisting customers in solving complex issues through in-person, phone, chat, and email while providing high-quality service and developing customer relationship. Offering excellent interpersonal skills and strong work ethic to focus on the company’s reputation and customer satisfaction. Experience January 2017 – october 2022 Secretary, N.A.S General Maintenance & construction ltd Greet visitors and direct them to the appropriate department or individuals Answer telephones and respond to inquiries via telephone, chat, and email Write emails, memos, and letters Implemented office procedures and record systems Manage database entry and client files via Microsoft Word, Excel, and QuickBooks Prepared invoices, estimates and received payments via QuickBooks august 2009 – july 2012 accounts clerk, ministry of environment Bookkeeping and general accounting Creating and maintaining spreadsheets Performing clerical work and interoffice support including receiving and processing mail Maintaining and promoting excellent vendor relations Assembling, sorting, and tabulating codes and filing data Verifying claims and processing orders and deposit slips Responsible for ordering office supplies and kept inventory records for the entire building. Processed Purchase Orders for services to be rendered Liaised with other government agencies regarding their expenditure budget for the fiscal year Investigate outstanding payments or inquiries on payments for clients to resolve issues in a timely manner July 2007 – may 2009 sales clerk, S & F Electronics Greeting customers as they enter the store Building customer relationships Answer telephones and assist customers with inquiries about products Assisting customers in locating products by going through inventory Recommending related products to increase customers shopping experience Explaining the benefits and functions of products, methods and preparation of how to use them to achieve best results. Suggesting new items to customers based on their selections Working at the point-to-sale counter to process transaction Entering sales data and customer data into the company’s database Monitoring the merchandise and notifying a supervisor when items need to be restocked september 2012- Pending Associates of arts, borough of Manhattan Community College Dean’s List Honor Roll 3.29 Cumulative GPA Member of the Criminal Justice Club, where I served as the Secretary Worked with the New York Police Department public outreach program where we went into neighborhoods and painted and clean up graffiti Was selected to visit and tour the J, Edgar Hoover FBI Headquarters in Washington DC July 2007 Diploma, doris johnson senior high school Received a Diploma of Credit Recipient of Most Outstanding Performance Award in Keyboarding in the 2007 Bahamas General Certificate of Secondary Education Awarded bronze improvement award in 2006 Awarded outstanding achievement in Computer Science June 2006 and December 2006 Prefect- Honor Roll 4 BGCSE: Keyboarding (A) Religious Studies (B) English Language (C) English Literature (C) Skills Recordkeeping Time management Communication Empathy Patience Problem solving Attentiveness Adaptability Positive attitude Dependability Friendliness Typing skills Writing skills Fast Learner Flexible Critical thinker Social media knowledge Tenacity Activities Certificate in Psychology Certificate in Level 3 Administration & Personal Assistant Certificate in Word Processing Techniques Essential