Shabreen

 SHABREEN TAJ. J Email:- Mobile:- Highly competent Human Resource Specialist & Admin with 2+ years of experience managing recruiting, outsourcing, employee relations & HR records. Reliable, knowledgeable & highly organized team player with excellent communication skills. Adept at handling day to day administrative activities in coordination with internal/external departments ensuring smooth business operations. Customer Relationship Management with 2+ years of experience in resolving complex customer queries and attaining maximum customer satisfaction. Sharp in identifying customer needs & delivering effective solutions to problems. Managing conflicts & challenging situations. Striving for higher achievement & looking forward to further enhance my HR skills by learning, exploring & growing equally in the best possible way with sheer determination & commitment. Education Details: MBA in HR from Karnataka University, Karnataka Bachelor of Commerce from Annamalai University, Tamilnadu. Technical Skills: Operating Systems: Window 98/2000/XP/Vista/7 Application Software: MS – office 2010 Professional Experience: Mercedes Benz, Bangalore June’ 2017 to February’ 2020 Priority Relationship Executive Responsibilities: Ensure 100% customer satisfaction, by handling customer queries/complaints. Capture customer feedback at various stages during Sales process, pre-delivery & post-delivery. Update customer’s follow-ups. Provide feedback to Sales department on customer complaints or any other issues that may affect Customer satisfaction. Ensure customer delight during new car delivery process by implementing innovative & exciting ideas. Develop monthly, quarterly & yearly plan for CRM activities with the support of marketing team. Record all the feedback and updates in the company software. Sending timely e-mails, messages to customers about new offers & updates. Execution & Implementation of LuXexperience according to dealership standards. Implementing standardized Mercedes Benz sales process. Coordinating & monitoring International dealership standards (IDS) defined by Mercedes Benz. Facility Management. Coordinate ordering & ensuring availability of LuXe elements. Implementing & usage of all LuXe elements across the Sales & After Sales department. Conduct internal reviews/audits on IDS implementation. Employee Engagement. Employee relations. Handling exit interviews. Tracking & ordering resources for the facility from stationery to housekeeping. Monthly attendance reports. Acting as communication link between HR manager & Employees. Global IT Staffing, Bangalore February' 2016 to March' 2016 Staffing Specialist (US IT Recruiter) Responsibilities: Day to day recruitment activities like; Sourcing, Screening, Interviewing, Rate negotiation, submission, Follow up and database maintenance. Experience with different job boards like; Monster, Dice, Career Builder and along with Internet search and LinkedIn. Hands on experience working on Contract and fulltime hiring. Deep Understanding about different Visa status; Green card, Citizens, H1Bs, TN and tax term like W2, C2C and 1099. Hands on recruiting experience with strong communications skills at all level of organization. Spark Jobs, Mysore October’ 2013 - January' 2016 HR Executive/ Resource Specialist Responsibilities: Day to day recruitment activities like; Sourcing, Screening, Interviewing, Rate negotiation, submission, Follow up and database maintenance. Recruiting and Sourcing from various portals Screening for suitability Scheduling interview Initial Interview Documentation Joining formalities On boarding formalities Working on overall Hard & Soft Skills: Quick learner and desire for responsibility Recruiting Problem solving Highly motivated Result oriented Initiative Good communication skills & Reasoning ability Employee relations Academic Project at Post Graduation Level: Name of the Company: The South India Paper Mills Limited Area of study: Human Resource Title: Employee Absenteeism Duration of the Project: 3 months Description: At SIPM I have carried out survey within the organization on to know the perception of the employees regarding the absenteeism methods. Other Details: Languages Known: English, Kannada, Urdu, Hindi, and Tamil. Hobbies: Listening Music, Travelling, Reading Books. DOB: 14/12/85 (Shabreen Taj J)