Shabeer Muhammad

Dubai, Pakistan 00971 |- |-| Permit: Light vehicle license | LinkedIn: https://www.linkedin.com/in/shabeer-muhammad-95871 SHABEER MOHAMMED PROFESSIONAL SUMMARY Experienced Credit and Collection Specialist with over 12 years of expertise in financial analysis and accounts receivable management. Results-driven professional with a proven track record in developing effective collection strategies and driving successful debt recovery. Demonstrates exceptional communication skills, proficiency in MS Office, and strong capabilities in data analysis, payment plan negotiation, account reconciliation, and report preparation. Skilled in customer follow-up, financial reporting, and optimizing debt recovery processes. Committed to leveraging analytical expertise to enhance financial operations and contribute to business success. WORK HISTORY CREDIT AND COLLECTION SPECIALIST 08/2016 to Current Otis L .L .C, Abu Dhabi, UAE ● ● ● ● ● ● Managed and optimized overdue account collections, improving cash flow Facilitated timely payments by establishing compliant agreements with clients and debtors Generated detailed reports for management review, enhancing recovery efficiency Establishing, reviewing and maintaining credit policies and procedures Ensuring the certification of payments starting from the initiation of the contract, and constant follow up Continuous payment follow up, include on-site visits and payment collection COLLECTION TEAM LEADER 10/2012 to 07/2016 Du-Emirates Integrated Telecommunications, Dubai, UAE ● ● ● ● ● ● ● ● Managed team of up to 20 employees Identified and nurtured employees' strengths and growth areas Delivered continuous coaching and feedback to employees Set goals and prioritised tasks effectively Set expectations with employees, achieving organisational Service Level Agreements Motivated employees and introduced new collections techniques to enhance organisational performance Conducted monthly business reviews with management to discuss efficiency and productivity Developed training for new team members to meet targets and enhance soft skills COLLECTION ASSISTANT 05/2011 to 05/2011 Du-Emirates Integrated Telecommunications, Dubai, UAE ● ● ● ● ● Telephoned customers to ensure timely payment reminders Resolved customer queries and educated on new payment methods Managed entire debt collection portfolio using designated support framework Created procedures for obtaining necessary information and scheduling tasks for recovery Assisted customers in financial difficulties by arranging manageable repayment schedules TELESALE AGENT (ABU DHABI) 04/2010 to 03/2011 Etisalat, Abu Dhabi, UAE ● ● ● ● ● SKILLS ● ● ● ● ● ● EDUCATION Delivered exceptional customer service through professional telephone communication Efficiently managed multiple responsibilities at once Worked effectively both independently and within team environments Skilled in fostering connections with varied types of people Transformed complicated details into clear messages Marketing MS Office Financial analysis Communication skill Collection strategy development Debt recovery ● ● ● ● ● Data analysis capability Payment plan negotiation Account reconciliation Report preparation Accounts Receivable management University Of Hazara, Islamabad, Pakistan B.COM, Accounting and Finance Sunrise English Private School, Abu Dhabi Senior Secondary Education PERSONAL DETAILS Nationality: Pakistan LANGUAGES English Arabic Fluent Upper intermediate Hindi Urdu Fluent Fluent HOBBIES AND INTEREST ● ● ● AWARDS, ACCOMPLISHMENTS, AND HONOURS Cricket Football Racing Most valuable player in collections for the month of August. Most valuable player in collections for the month of September. Secured best player of the tournament in Cricket which was conducted by ADCC Club, ABUDHABI.