SHABANA KHAN
VIRTUAL ASSISTANT- ADMISTRATION & CUSTOMER
SUPPORT
PROFESSIONAL PROFILE
I am a Virtual Assistant managing Customer Support and administrative work with
CONTACT
10+ years of experience including sales and marketing in the US market. A full-time
freelancer working from home from the platform called Upwork and Freelancer. A
creative, sharp-minded person with leadership & coaching skills. Strong time-
-
management skills and work ethic. Revenue- and results-driven with great feedback
from clients.
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WORK EXPERIENCE
Customer Support & Office Coordinator with LegalQuestNetwork.com
www.optionsonlineworld.com
Nov 2023- present
I am the legal assistant of an attorney in the US who is an expert in immigration,
24b/1 Palm Avenue, Kolkata,
India.
SKILLS
Team Work
Time Management
divorce, bankruptcy, deportation, etc. I handle all the emails from the customer,
phone calls, chats, and messages. Send them intake forms; take care of the
invoices. Update and manage all the CRMs used in this process. Manage the weekly
and monthly Google ad reports. Attend some client meetings with the attorneys on
board. There are other miscellaneous tasks for acquiring new clients, sending them
greetings for Christmas and Thanksgiving, and managing data to contact clients
once they finish the tenure for a green card, Daca, or citizenship. Call them and ask
them for reviews. Help the attorney do webinars with clients who are looking for
Leadership
marriage-based green cards and others. I know the process well. I would love to
work with your organization.
Verbal & Written
Sales Support Manager for the Company Medesk
Communication
Customer Service
Social Media Marketing
Nov 2022- August 2023
As a professional in digital marketing within the healthcare sector, my primary role
involves selling SAAS products for Medesk to doctors and clinics. Leveraging my
expertise, I employ strategic digital marketing tactics to effectively communicate the
value of Medesk's solutions to healthcare professionals. This includes crafting
Attention to Detail
compelling marketing messages, utilizing targeted online channels, and implementing
data-driven strategies to reach and engage the target audience of doctors and clinics.
Project Management
Through a combination of market analysis, customer relationship management, and
innovative digital marketing campaigns, I contribute to the success of Medesk by
Administrative Skill
driving product awareness and fostering relationships with healthcare professionals in
the digital landscape.
Proficiency in Online
Tools
WORK EXPERIENCE
Customer Support & Office Coordinator with LuxeRV
May 2021- Aug 2023
office workflow procedures to ensure maximum efficiency Maintain files and records
with effective filing systems Support other teams with various administrative tasks
(redirecting calls, disseminating correspondence, scheduling meetings etc.). Dealt with
customer complaints or issues, monitor office supplies inventory and place orders
Assist in vendor relationship management skills.
CONTACT
Sales Support for a Social Networking Company with Banyanway.com
Oct 2020- June 2023
For this US matchmaking company, I attended escalation calls apart from taking
normal calls. - Conveying the client requirements to the team with regard to the
process. - Attaining daily, weekly and monthly targets specified by the process.
Evaluating Calls and Chats for various campaigns and sharing Business Intelligence
reports, Marketing Intelligence Reports, and Analysing Customer Sentiment which
helps the client’s business to grow. - Updating requests on the portals, scheduling
SKILLS
Team Work
Time Management
interviews on the client portals Generating leads and setting up meetings. - Connecting
with prospective clients to get business via different platforms.
Customer Service and Virtual Administers
January 2018- March 2020
Leadership
Verbal & Written
Communication
Effectively solve customer inquiries via screen share meetings, and email as needed
Assist the Customer Success Manager with onboarding and training of new customers
Advocate for customers by identifying trends and issues and suggesting improvements
to processes, policies and products Collaborate with team members and attend internal
check-in meetings at regularly.
Customer Service
Social Media Marketing
EDUCATION
Attention to Detail
Project Management
Bachelors in Interdisciplinary Science
Professional Course in Digital Marketing
Administrative Skill
Certificate in Open Ai Prompt Engineering
Proficiency in Online
Tools
