SHABADDEEP SINGH
T: +1 -, Mail:-, LinkedIn: linkedin.com/in/shabaddeepsingh/
SUMMARY
IT Professional with hands-on experience in networking, system administration, and technical support. Skilled in configuring and
troubleshooting Cisco routers, Aruba networking equipment, and Windows/Linux environments. Proven ability to manage IT contracts
and provide technical assistance for large-scale IT infrastructures.
EDUCATION
Computer Systems Technician Diploma Program | 2015 - 2017
Algonquin College, Ottawa, Ontario
EXPERIENCE
Technical Support Officer | Jan 2025 – Present
Elections Ontario, Ottawa, ON
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Coordinate delivery, setup, and configuration of voting technology and equipment at polling stations
Provide on-site technical support, troubleshooting, and escalate issues to Tier 2 support as needed
Prepare reports for Head Office, travel to voting locations, and coordinate with Ontario-wide locations
Associate System Admin | Sept 2023 – Dec 2024
Alaric Ventures, Remote
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Provide IT support and enhance computer literacy for customers
Demonstrate technical features of IT products while managing sales operations
Coordinate appointments with staff and vendors for IT equipment maintenance
IT Sr. Service Desk Analyst | Nov 2022 – July 2023
eHealth Saskatchewan, GTA, ON
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Supported provincial healthcare IT infrastructure, ensuring system integrity and data governance
Edited backend scripts HTML to improve knowledge articles
Completed project reformatting the provincial healthcare system to a newer standard, improving efficiency and compliance
Sr. Associate – Technical Support | Nov 2020 – Aug 2022
Tech Mahindra, Remote
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Resolved complex networking issues for US and international clients, managing routers, circuits, and customer LAN using Unified
Desktop ticketing system
Utilized AT&T proprietary tools to diagnose and troubleshoot network infrastructure from provider to customer premise
Coordinated with internal teams and third-party vendors to expedite issue resolution, improving customer satisfaction
Service Desk Analyst | Nov 2019 - Sept 2020
Buchanan Technologies, Charlottetown, PEI
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Administered Active Directory accounts and managed IT contracts for multiple Canadian colleges using BMC Remedy
Provided front-line support for students and staff, resolving technical issues related to user accounts and learning platforms like
Blackboard
Certified as HDI Support Center Analyst and resolved an average of 50 technical issues per day, ensuring minimal downtime
Helpdesk Analyst | Aug 2018 – Oct 2019
National Capital Freenet, Ottawa, ON
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Assisted members with internet connectivity issues and configured modems and routers using RepairQ ticketing system
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Implemented a new modem configuration strategy, reducing customer-reported connectivity issues by 30%
Managed customer inquiries, troubleshooting steps, and billing transactions
Electronics Support Specialist | Nov 2017 – Aug 2018
Mobile Klinik, Ottawa, ON
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Diagnosed and repaired Android and iOS devices using OEM parts, maintaining records in Request Tracker ticketing system
Assisted customers with technical inquiries and device features, increasing product sales by 40% through enhanced customer
engagement
Provided training and support for mobile device users
Computer Technician | Jun 2017 – Nov 2017
BestBuy, Ottawa, ON
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Performed diagnostics and repairs on desktops, laptops, and tablets
Conducted data backups and system imaging
Educated customers on technology solutions and product features
