Sha Yna Mondragon

As an aspiring psychology professional, I have honed a unique blend of skills that combine guest communication, property management, and operational excellence. With a 6-month internship as an Assistant Property Manager, I’ve mastered guest interaction, property maintenance, and listing optimization to ensure maximum visibility and seamless operations. I specialize in creating and optimizing listings on platforms like Airbnb, VRBO, Booking.com, and Expedia, ensuring each property attracts maximum bookings while delivering a personalized, five-star experience for every guest.

I manage guest inquiries and resolve concerns swiftly to ensure a comfortable and memorable stay, while also handling cleaning schedules and coordinating with vendors for maintenance and repairs. Whether managing a team of cleaners or hiring general contractors, I ensure each property is meticulously maintained before the next guest arrives.

In addition to my hands-on experience, my background in psychology has helped me develop strong communication, organizational, and problem-solving abilities, which are valuable in any customer-focused role. My diverse experience spans across customer service, human resources, education, and administration, where I’ve demonstrated adaptability and a passion for learning.

I excel in fast-paced environments, juggling multiple responsibilities with exceptional time management. Proficient in Microsoft Office and always eager to take on new challenges, I am committed to growing professionally while contributing effectively to any team I join.