Seyi Emmanuel Makanjuola

Contact- Seyi Makanjuola www.linkedin.com/in/seyimakanjuola-80433b115 (LinkedIn) Sales Executive, Data Entry Specialist, Data Clean Up Agent and Customer Success Specialist Ilorin Top Skills Summary Customer Relationship Management (CRM) Sales English Languages Enterprising Outbound Lead with more than 5 years of call center experience with special focus and passion on outbound calls. Personable relationship-builder with seasoned skill at closing sales and confirming contributions. Strong leadership skills with proven to motivate, affirm and challenge record-setting callers as team lead. English (Professional Working) Yoruba (Native or Bilingual) Certifications Bachelor's Degree Publications How to Master Frustration Experience CNSS Contact Center Limited Data Clean Up Agent April 2013 - Present (9 years 2 months) Ilorin, Nigeria • Identified, corrected and reported data entry errors. • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data. • Compiled data from source documents prior to data entry. • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements. • Communicated with coworkers regarding deadlines and project milestones. • Used data input interface to transcribe information from physical source documents into databases. • Compiled, sorted and verified electronic data against hard copies to support quality control efforts. • Scanned and stored files and records electronically to reduce paper files and secure data. CNSS Contact Center Limited Outbound Sales Representative April 2013 - May 2022 (9 years 2 months) Ilorin, Kwara, Nigeria • Called lead lists resulting from various marketing campaigns to achieve sales. Page 1 of 3 • Recorded customer personal information in CRM system to track data and document account activities. • Educated customers about product or service offerings meeting individual needs. • Addressed clients' indecision, complaints and desires head-on to overcome hesitations and close sales. Femtech Information Technology Ltd 2 years 3 months Inside Sales Representative January 2011 - March 2013 (2 years 3 months) Ilorin, Kwara, Nigeria • Leveraged digital and telephone approaches to generate sales leads. • Cultivated and strengthened customer relationships to drive revenue growth. • Contacted new and existing customers to discuss product and service solutions. • Negotiated prices, terms of sale and service agreement to close transactions. Technical Writer, IT Sales, Marketing and Training January 2011 - September 2012 (1 year 9 months) Ilorin • Created detailed specification of Personal Computer with their accessories and other automated gadgets. • Developed instructional manual on the use and maintenance of work station equipment at training center. • Designed customers' database and ensured free flow of information between the company and customers. • Provided customers with installation instrution of needed software applications at the point of sale. • Ensured test-running of purchased products for customers before leaving. • Provided information on products' warranty and guaranty to customers. • Referred customers with complaints on their purchased products to PC Clinic. Page 2 of 3 Education Nigerian Institute of Management (Chartered), Jos. Proficiency Certificate in Management, Human Resources Management/ Personnel Administration · (2009 - 2010) Alison - Free Online Learning Certificate, Introduction to E-learning Theory and Practice · (2016 - 2018) University of Ilorin, Ilorin. Bachelor of Science Degree, Geography (with specialisation in Urban and Regional Planning) · (2006 - 2009) Kwara State College of Education, Ilorin NCE, Economics/Geography · (2001 - 2004) University of Ilorin, Ilorin, Nigeria. Page 3 of 3