Seun Jayeoba

Seun Adebisi Jayeoba Lagos, Nigeria| Email:-| Mobile: - Professional Summary   Dedicated Customer Service Professional and Project Manager with over 5 years of experience delivering exceptional support to clients in both in-person and remote environments. Skilled in problem-solving, communication, and maintaining customer satisfaction. Adept at using virtual collaboration tools and self-managing in remote work settings to achieve team goals effectively. Top-performing and resourceful professional with a string of impressive performances in sales, administration, key relationship management, and value chain optimization. Key Skills    Customer Support and Conflict Resolution Email Marketing and Telemarketing (Tools: Mailchimp, Klaviyo,Appollo.io, HubSpot) Lead Generation and Appointment Scheduling (Tools: Calendly, LinkedIn Sales Navigator)     Project Management (Tools: Trello, Asana, Monday.com) Virtual Assistant Tasks and Administrative Support CRM Tools (e.g., Salesforce, HubSpot) Virtual Communication Tools (e.g., Zoom, Slack, Microsoft Teams)      Data Entry and Accuracy Written and Verbal Communication Sales & Marketing Written and Verbal Communication Team Collaboration in Remote Settings Work Experience Sales and Marketing Associate.| Exclusive Uniforms and Cooperate Design Ltd– Ikeja, Lagos (Remote and In-person)| 2022 – Dec 2024  Developed and executed email marketing campaigns using Appollo.io, resulting in a 20% increase in sales conversions.  Conducted market research to identify target audiences and potential leads, expanding the client base by 30%.  Created and delivered telemarketing scripts that boosted lead engagement by 25%.  Scheduled client meetings and managed correspondence using LinkedIn Sales Navigator and Calendly. Customer Support Specialist| Digital Solutions-New York NY (Remote)|2021 –2022  Responded to over 100 daily customer inquiries via email and chat, ensuring timely and accurate solutions.  Collaborated with cross-functional teams virtually to address product-related issues, enhancing customer experience.  Assisted in email marketing campaigns using Mailchimp, improving open rates by 15%.  Conducted telemarketing activities, generating 25 qualified leads per month.  Scheduled appointments and managed client communications using Calendly and HubSpot. Project Coordinator | Alex Reid West Africa Lagos, Nigeria (Hybrid)|2019 –2020     Planned and executed project timelines using Trello and Project Libre, ensuring on-time delivery for 95% of projects. Collaborated with cross-functional teams to monitor progress and resolve project roadblocks effectively. Communicated with clients to provide project updates, enhancing client satisfaction. Tracked project budgets and resources, reducing unnecessary expenditures by 15%. Administrative Assistant | INtouch Technology – Canada (Remote)|-      Managed schedules, organized meetings, and maintained records for a team of 10 professionals. Streamlined office processes, reducing administrative errors by 20%. Provided excellent client service by addressing inquiries and resolving issues promptly. Supported project management activities using Trello, ensuring deadlines were consistently met. Conducted lead generation research, increasing potential client lists by 20%. Virtual Assistant |Freelance – (Remote) |-  Provided virtual administrative support to multiple clients, managing calendars, emails, and travel arrangements.  Assisted in creating and proofreading business documents, ensuring professional quality.  Conducted online research for client projects, delivering actionable insights.  Scheduled appointments and coordinated meetings using Zoom and Google Calendar. Volunteer Work Community Outreach Volunteer| Local Community Research and development Center – Abuja| 2015   Organized weekly events to support underprivileged families, impacting over 200 individuals annually. Coordinated donation drives, collecting and distributing essential supplies efficiently. Education    National Youth Service Corp | Environmental Protection Agency(EPA) Suleja, Abuja, Nigeria|- Higher National Diploma (HND)| Urban and Regional Planning|Federal Polythecnic Ado-Ekiti|- Natonal Diploma (ND) | Urban and Regional Planning|Federal Polythecnic Ao-Ekiti |- Professional Certification   Digital Witch Support Community|IT Skills Trainning |2024 Digitech London Business School | Project Management |In View References Available on Request