Sesugh Agena

I am a Mechanical Engineer and Technical Operations Specialist with extensive experience driving growth within the global automotive sector. I specialize in bridging the gap between complex mechanical systems and premium customer success, ensuring technical precision translates into business ROI.

​With a deep background in technical and service advisory operations, I have mastered the lifecycle of vehicle maintenance and repair. By leveraging data-driven CRM workflows and deep drivetrain knowledge, I have successfully scaled business revenue by over 200% and maintained a consistent 95% customer retention rate. I excel in "High-Ticket" service coordination where technical authority is the key to building client trust.

​Core Competencies:

• ​Operations & Scaling: Managed a portfolio of 1,000+ clients, overseeing complex job orders, parts logistics, and strict SLA compliance.
• ​Technical Estimating: Expert in high-accuracy labor and parts estimation using Incadea, Protractor, and Garagegrowth.
• ​Engineering Expertise: Deep understanding of internal combustion, drivetrain diagnostics, and evolving EV maintenance requirements.
• ​CRM Automation: Advanced proficiency in HubSpot and Iziflo to eliminate operational bottlenecks.

​I am currently supporting the next generation of automotive firms in the EV, Performance, and Fleet Management sectors. Whether coordinating remote repair teams or optimizing service workflows, I bring a "first-principles" engineering mindset to every challenge.

​Tech Stack: HubSpot, Iziflo, Incadea, Autoflow, Garagegrowth, Dialpad, GoTo, Slack, Notion, Zoom, Google Workspace.