Sergio Salinas

An expert in Centers of Excellence (COE) with a distinguished career in operations management, customer service, and agile methodologies. Specializing in process improvement to ensure operational efficiency and excellence in customer service. Proven ability to develop service and loyalty strategies that optimize customer relationships and enhance satisfaction levels.

Leadership and team management skills, creating collaborative and motivating work environments. Strong focus on fraud prevention and regulatory compliance, with expertise in OSINT and Anti-Money Laundering (AML), enabling the identification of patterns and mitigation of operational risks.

Areas of Expertise:

• Centers of Excellence (COE) & Customer Care
• Agile Methodologies (Scrum, Kanban) & Operational Optimization
• Team Management & Strategic Leadership
• Process Optimization & User Experience Enhancement
• Fraud Prevention, Risk Analysis & Regulatory Compliance
• UX Experience | Open-Source Intelligence (OSINT)
• Advanced Microsoft Office | Google Analytics | HTML