Sergio Alberto Cobos Guerra

Profile Sergio Cobos CUSTOMER SERVICE SPECIALIST Over 5 years of experience providing the best technical support, Data entry, IT assistance, customer service, translation services, Chat services, Online support, E-mail support, and pretty much anything else you might need. Very eager, quick system tool learner with experience in a wide range of fields, including computer hardware, gaming, and social media handling. Details Employment History - Sales Representative, Allied global, San pedro sula - FEBRUARY 2017 — JUNE 2017 Skills Data Entry Customer Service Translation Zendesk • Booked reservations for individuals or groups that were requested by phone or from within the hotel. • Assisted affluent guests with luxury packages and accommodations. • Administer flow of requests from guests to ensure that they were communicated in a timely manner to the appropriate department via email or direct communication • Participated in monthly reservation meetings that discussed reaching the company's goals. Customer Service agent, Amazon JANUARY 2018 — DECEMBER 2018 Customer Support Email Technical Support Promoted a positive public image for the company and worked to control the quality of assistance and customer experience. Data Entry Operator, Veeva Transcription Social Media Advertising Social Media Virtual Assistant Hobbies Painting, Chess, Writing. Languages English Spanish; Castilian JANUARY 2019 — DECEMBER 2020 • Insert customer and account data by inputting text based and numerical information from source documents within time limits • Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry. • Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output. • Research and obtain further information for incomplete documents • Apply data program techniques and procedures • Generate reports, store completed work in designated locations, and perform backup operations • Scan documents and print files, when needed • Keep information confidential. • Respond to queries for information and access relevant files. • Comply with data integrity and security policies. • Ensure proper use of office equipment and address any malfunctions. Gaming support agent, ModSquad OCTOBER 2021 — SEPTEMBER 2021 Perform tasks such as handling customer support emails and live chats. Assist players that are having account issues (compromised accounts, updates, etc.) Resolve issues with refunds and transactions. Assist players with game-related problems. Answer questions about the game and offer assistance in resolving issues. Gaming support agent, 5CA DECEMBER 2021 — 2021 Perform tasks such as handling customer support emails and live chats. Assist players that are having account issues (compromised accounts, updates, etc.) Resolve issues with refunds and transactions. Assist players with game-related problems. Answer questions about the game and offer assistance in resolving issues. Social Media Manager, Tabueña Travel Agency and Travel Consultancy, Barcelona OCTOBER 2022 — 2021 • Managed various social accounts to maintain brand awareness. • Interacted with customers, employees, and clients on a daily basis. • Aimed to increase product awareness, attract new customers, and retain existing customers. Interacted with customers, employees, and vendors on a daily basis. Legal assistant, Law Firm Cobos, San Pedro Sula JANUARY 2017 — PRESENT • Answered email and phone inquiries about issues of law. • Prepared and reviewed various legal documents including non-disclosure, electronic trading, and repurchase agreements. • Coordinated detainee correspondence and other legal materials. Education Bachelor in science, New Horizon school, San pedro sula SEPTEMBER 2014 — JUNE 2015