Sergei Mikhailets

Sergei Mikhailets ° Wrocław, Dolnasląskie, Poland ° Do not require work permit ° Ready to relocate ° Cell: - °-° Linkedin: www.linkedin.com/in/sergey-mikhaylets Experienced IT professional with a focus on system administration, network management, and IT support. Demonstrated leadership capabilities in team guidance and ITIL framework implementation. Microsoft Certified Professional (MDAA, AZ-900). Ready to contribute technical expertise and adaptability to dynamic roles. Work history 03/2021 – present IT Engineer at IBM/Kyndryl, Wroclaw, Poland - Managed the maintenance and support of a multi-site Windows environment, including hardware and software configuration. - Managed software distribution and update management processes, including planning, piloting, rollouts, and troubleshooting using SCCM and Empirum - Executed change management processes and implemented changes such as configuration, deployment, and installation of applications and updates using ITIL framework; - Participated in creation of Microsoft environment monitoring (via Zabbix) and incident response; - Worked closely with software distribution team and technical team while preparing monthly updates for multiple VDI pools. Diagnosed and troubleshooted VDI issues such as performance issues, latency, and connectivity issues; - Collaborated with ISPs and other providers while solving network issues; 03/2018 – 08/2020 IT Specialist at FIT ltd, pharmaceutical company, Samara, Russia IT supervisor for 25 field engineers - Responsible for assigning tasks and projects, providing guidance and training, - Participated in incident management in order to ensure continuous improvement of processes and services - Performed deep investigation of system faults, defined root causes, classified their level, priority and nature - Acted as a bridge between end-users and field engineers to understand their needs and ensure client satisfaction, - Actively collaborated with other departments within the organization to ensure smooth coordination of activities and effective problem resolution. Support Analyst role: - Acted as Third Line hardware and software Support Analyst - Remotely diagnosed and troubleshot software and hardware issues in distributed Microsoft Windows environment and CRM/ERP system (1C), followed up with clients to ensure full functionality of their IT systems after troubleshooting. - Created detailed test cases and scenarios to test new functionalities and system changes. - Developed new fixes, detailed documentation and KB articles for use by Help Desk specialists. 01/2008 – 01/2018 IT Specialist, Armator ltd, trading company, Samara, Russia System Administrator role: - Built the whole corporate domain structures from scratch - Administered Microsoft-based domain environment with more than 200 workstations and Windows Servers - Supported CRM and ERP Systems based on 1C - Managed configuration, deployment, reinstallation and maintenance of all workstations (Windows 7/10) and virtual machines. - Ensured LAN/WAN and security systems functionality Supervisor role: - Planned, organized and supported IT operations in 10 remote branches, - Oversaw a group of remote technical support stuff, - Developed, configured and administered processes in day-to-day operations, - Managed processes of tracking assets, managed and coordinated inventory Education 1996 – 2003 Russia, Samara State Aerospace University Master`s Degree of Navigation and Power System Maintenance Engineer 2022 Microsoft Certified: MDAA, AZ-900 Languages Russian – native Polish – B1 German – A1