Serena Makali

SERENA MAKALI Kenyan | - |-| Linkedin SUMMARY ________________________________________________________________________ ● ● ● ● Energetic self-starter with experience handling administrative tasks. Proactive problem solver who takes initiative and delivers solutions without excuses. Highly detail-oriented and accurate, with a commitment to delivering high-quality work while working remotely and under minimal supervision. Completed the ALX Virtual Assistant program. EDUCATION ________________________________________________________________________ Kabarak University ● Bachelor’s degree in Procurement and Logistics Management NIBS Technical College ● May 2018 – November 2021 February 2018 – April 2018 Microsoft Office Suite CERTIFICATIONS ____________________________________________________________________________ ● ● Introduction to Human-Centered Design ALX Virtual Assistant Programme July 2022 October 2024 WORK EXPERIENCE ________________________________________________________________________ Freelance Virtual Assistant May 2024-Present ● Conducted in-depth research for 5+ clients, compiling comprehensive reports and presentations that informed decision-making and improved project outcomes. ● Planned and booked travel arrangements that included detailed itineraries for 3+ clients, ensuring seamless logistics and client satisfaction with personalized itineraries. ● Managed and maintained 2+ client calendars which included creating schedules and booking appointments, ensuring seamless coordination and time management. ● Conducted data entry for 5+ clients, delivering accurate and organized information that streamlined their projects and operations. Web Content Writer ● November 2022–Present Developed persuasive marketing content for 50+ clients that boosted audience engagement and conversions. ● ● Optimized content using SEO best practices for 50+ clients, achieving high search engine rankings. Delivered error-free, well-researched, and factually accurate content for 100+ clients. Procurement Intern ● ● ● ● September-December 2021 Efficiently managed and directed phone calls, emails, and correspondence, ensuring prompt communication and resolution by routing them to the appropriate departments and individuals. Prepared 10+ bid evaluation and stock reports, enabling data-driven decisions and enhancing procurement efficiency. Managed and maintained accurate records of receipts, purchase orders, and supplier details, improving procurement tracking and ensuring seamless operations. Assisted with project management tasks by tracking deadlines, monitoring milestones, and ensuring timely completion of deliverables to support team objectives. SKILLS ● ● ● Calendar Management Research Problem-Solving ● ● ● ● Data Entry Record Keeping Travel Planning Time Management ● ● ● ● Correspondence Inbox Management Communication Content Creation TOOLS ● ● ● Google Workspace Asana Canva ● ● ● Calendly Slack MS Teams ● ● ● Chat GPT CapCut Microsoft Office Suite ● English - Expert ● French - Beginner LANGUAGES ● ● Kiswahili - Native