Serena Greene

Serena Greene Slough-- I'm an energetic, ambitious, hard-working person who has developed a mature and responsible approach to any task that I undertake, or situation I am presented with. As a Business Management graduate with 10 years of experience in Customer service, Administration, Sales, XERO Accounting and Remote working. I am able to effectively achieve high quality standard of work on time and with excellence working by myself and within a group. Work Experience Sales Executive (Logistics Coordinator) (REMOTE) VanOne European International Removals January 2020 to December 2021 • Provided first-point customer support for existing and new customers enquiring an European move via telephone, Livechat and email support. • Assisting customers with quotations and providing estimations for their household move • Liaising with logistics regarding transportation enquiries and resolving customers enquiries on their move in a quick smooth manner • Tracking customers orders for their packaging material • Manage and keep the databases up to date via the CRM • Checking and approving customers ID and other essential paperwork before cleared for Customs inspection • Handling the extra administration work when required including Invoicing and Payroll • Helped with recruitment of Van drivers Customer Support Representative (REMOTE) GoVype July 2020 to February 2021 Go Vype, • Provided customer support via telephone, email and Livechat to hundreds of customer accounts across UK • Handling order enquiries, processing orders, tracking orders with delivery couriers • Resolving complaints and taking part in customer retention • Upselling companies products and services • Updating customers accounts and updating their accounts • Received multiple outstanding monthly rewards in providing 100% first-class customer service COVID Medical Receptionist (REMOTE) Serco NHS January 2020 to July 2020 Serco, REMOTE WORKING • Helpline advisor for COVID 19 Response Service • Provided help and support for vulnerable patients who are worried they have caught the virus or needing advise, guidance and reassurance. • Liaising with hospital, ambulance and Social Services to get correct help for each patient when required. • Carrying out health assessments on the phone with each patient and accurately inputting data into the system • Answering frequently asked questions from vulnerable patients, elderly, NHS key workers and severe vulnerable people etc. • Escalating high risk cases to get the right help and resources for these cases. • Providing extra ad hoc administration help when required Customer Service Advisor (REMOTE) Sunkiss Travel - London January 2018 to January 2019 Customer Service Representative - Selling Working abroad holidays in Europe • Interested customers input their details online to be contacted by us • Contact interested customers who shown interest on our website form, answer any enquiries they may have about the working holiday, including destination/accommodation enquiries etc. • Support customers via phone, email and Livechat on Zendesk software • Take bookings, manage payments/invoicing, organise and update the companies calendar regula • Handled additional administration Market Research Telephone Interviewer Market Probe - London July 2016 to August 2017 • Call qualified candidates for the survey • Input their answers onto the system • Give customers a voucher as a thanks for taking part in the survey • Handled emails, • Inbound calls, and outbound calls • Booked appointments • Managed customer accounts Customer Service Representative Carphone Warehouse - London September 2012 to May 2016 • Upgrade and take out new mobile phone contracts and managing customer retention • Receive inbound and outbound calls • Using an auto-dialler to call customers/updating call-backs lists Processing payments • Provided customer service via telephone, email and LiveChat • Tracking orders delivery status Childcare Play Assistant Acorn Children's Centre, London • Take part in activities with the babies and their parents/guardians (morning sessions) • Doing safety checks/safeguarding of the play centre in the morning and afternoon • Tidy and maintain play centres appearance • Carry out after-school club and help out with the activities Education Certificate of Higher Education in Xero Accounting & Payroll course Course Central September 2021 to September 2021 Diploma of Higher Education in Medical Secretary Diploma One Education - Home Based January 2020 to February 2020 HND in Business Management in Business Management Secondary School BA degree in Business Management in Business Management London school of Science and Technology - London Bachelor's in Business Management BA HONS St Marys University Twickenham - London GCSE's in including Maths and English Ellen Wilkinson School for Girls - London Skills • Logistics • Customer Service • Zendesk • General Ledger Accounting • International