Serd Jalbuena

👋 Hi, I'm Serd — a Customer Success Specialist and certified Project Manager with hands-on experience supporting telehealth, healthcare, and tech-driven teams across the U.S. and Australia.

I specialize in:

✅ Customer onboarding & engagement

✅ Patient support & practice coordination

✅ Workflow optimization & documentation

✅ Feedback loops & CX-driven improvements

✅ Cross-functional communication with product, ops, and clinical teams

I bring a solution-oriented mindset, proactive communication, and a calm, structured approach to fast-moving environments. My priority? Making sure users feel supported, informed, and successful at every step — while helping operations run smoothly behind the scenes.

If you're looking for someone who can bridge customer experience and operational execution with professionalism, empathy, and measurable results, let's connect. I'm here to help build trust, streamline workflows, and keep your customers winning. 🚀