Seraade Niyaz

 Seraade Niyaz 36/1 B Kethsiri Gardens, Dehiwala - -D.O.B- PERSONAL PROFILE A confident, highly resourceful and reliable individual with an in depth understanding of the bar, restaurant, Conference and Events. Possessing the required communication skills and flair needed to attract customers, drive sales and develop a business. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries. Having an approachable, cheerful and friendly personality and a proven ability to ensure that customers’ experience contented and enjoyable hospitality services. WORK EXPERIENCE SALES MANAGER – Travelco Holidays – Sri Lanka FOOD AND BEVERAGE MANAGER – Maalu Maalu Resort and Spa – Passekudha Sri Lanka (November 2017 – March 2020) ASSISTANT FOOD AND BEVERAGE MANAGER – Aliya Resort and Spa – Sigiriya Sri Lanka (October 2016 – November 2017) RESTAURANT AND BAR MANAGER – Aliya Resort and Spa – Sigiriya Sri Lanka (September 2015- October 2016) ASSISTANT RESTAURANT AND BAR MANAGER – Aliya Resort and Spa – Sigiriya Sri Lanka (January 2015-September 2015) FOOD AND BEVERAGE SUPERVISOR - Holiday Inn Bloomsbury –London UK (March –September 2014) Responsible for the smooth running of the Award Winning ‘conference and events Department’ and its business performance. Maintaining high standards of guest satisfaction, health, safety and assist in delivering high quality services to conference delegates at all times. FOOD AND BEVERAGE SUPERVISOR - Holiday Inn Regent's Park – London UK (December 2013- March 2014) Interviewing, hiring, training, scheduling and managing employees, as well as overseeing inventory, including food and beverages, supplies and other restaurant equipment, and also responsible for resolving customer issues regarding food standards, relating services and ensuring the property complies with health and food safety regulations FOOD AND BEVERAGE TEAM MEMBER - Holiday Inn Bloomsbury London UK (January 2013 - December 2013) Actively assisted the operational crew to deliver quality service and had earned the commendations of the superiors at all times. TEAM LEADER – Clarks Shoes London Kensington (January 2011 – December 2012) SALES ASSISTANT- Clarks Shoes London Mable Arch (December 2009 – December 2010) KEY SKILLS AND COMPETENCIES Confident and articulate when communicating with customers. A deep understanding of food hygiene (HACCP), health and safety issues. Strong customer facing skills. Ability to present and persuade in an articulate fashion. Knowledge of food, drink and management of Conferences and Events. Possess a detail knowledge & understanding of cocktails, wines and champagnes. Fluent in English, Tamil and Sinhalese ACADEMIC QUALIFICATIONS MBA in Innovative Management -University of Coventry (UK) PGD in Strategic Management and Leadership – Nelson College (UK) HND International Tourism and Hospitality Management St.Patrick’s International College (UK) HND Hotel Operations - International Hotel School of Mount Lavinia Hotel REFREES: Mr Gerald Joseph Food and Beverage Manager Holiday Inn London Bloomsbury Tel:- e-mail:--Mr Sujeeva Basnayake Director Operations Theme Resorts and Spas Sri Lanka Tel: - e-mail- In the event an opportunity is afforded to me to engage in one to one interview, I will be more than pleased to produce the originals of the relevant testimonials and be glad to prove my capabilities. Seraade Niyaz