Ser Robert David Dizon

SER ROBERT DAVID B. DIZON Cueco Apartment, Jose Romero Rd., Brgy. Bagacay, Dumaguete City 6200 Contact Number: - Email:- JOB EXPERIENCES: BGComm Contact Solutions Team Lead for Contact Services Jose Romero Road, Brgy. Bagacay, Dumaguete City November 2018 to Present SPI CRM Bid Research Specialist Lee Hypermart IT Park Dumaguete City February 2017 to July 2018 Dyninno, Inc. Airline Ticket Sales Representative Ground Floor, Calyx Building, Cebu IT Park, Lahug Cebu City January 2016-April 2016 Job Description: • • • • • • • • • Answers inbound calls using the opening spiel. Asks for the travel dates, destinations, number of passengers and other requests from the clients. Asks the preferred airline company, preferred stops, number of layover hours. Fills customer’s information on the program used. Prepares sales slips or sales contracts. Takes inventory of available seats left. Advices customers on substitution or modification of requests when identical replacements are not available. Makes outbound calls to clients who called before but still undecided to purchase tickets. Discusses use and features of other airline companies, based on budget and other customer restraints. • • Guides the customer to fill up the billing form so the tickets would be issued. Provides other services like seat assignment, meal preference, baby bassinet, wheelchairs hotel and accommodation. Convergys Customer Service Representative I2 Building, Cebu IT Park, Lahug, Cebu City June 2010- December 2015 Job Description: • • • • • • • • • • • Answer phones professionally. Respond to customer inquiries. Research required information using available resources. Handle and resolve customer complaints. Provide customers with product and service information. Process orders, forms and applications. Identify and escalate priority issues. Route calls to appropriate resource. Follow up customer calls where necessary. Complete call logs. Complete call reports. Work-At-Home Experiences Worked as a Researcher and Virtual Assistant for an E-Commerce Company selling wide range products on Amazon doing drop shipping and FBA. January 2015-January 2016 Worked as a sales and customer service representative for a legal firm mainly involving disputing and representation for parking ang traffic tickets in NY and NJ. May 2020-July 2020 Worked as a VA for an automotive e-commerce company selling car and truck parts on Ebay, Amazon and Shopify website. July 2020-Present CEBU INSTITUTE OF TECHNOLOGY Clinical Instructor Cebu City, Philippines November 2007-May 2010 SKILLS: • • • • • • Written and Verbal skills Automotive skills. Communication skills and organizational skills. Accustomed to work in stressing environments with the ability to think and handle difficult situations. Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles. Conscientious, team- oriented and eager to learn. EDUCATIONAL BACKGROUND: Graduate School: Master of Science in Nursing SillimanUniversity 30 units June 2014 to March 2017 Master of Arts in Nursing University of Cebu 6 Units November 2007 to March 2008 Tertiary: Bachelor of Science in Nursing Mindanao Sanitarium and Hospital College San Miguel, Iligan City March 2006 Secondary: Mindanao State University Iligan Institue of Technology Integrated Developmental School Tibanga, Iligan City March 2002 Primary: Tibanga SDA Elementary School Tibanga, Iligan City March 1998 PERSONAL DATA: Age Birthdate Birthplace Gender Civil Status Height Weight : 35 : February 4, 1985 : Iligan City, Lanao del Norte, Philippines : Male : Married : 5ft 11in : 170 Lbs