Hi there, thank you for visiting my profile. I have been a Case Manager in Airbnb for more than 2 years. I handled minor to severe cases through phone calls, email and chat. I am also an expert in helping the hosts to manage their listings and helping out guests with their accounts. I also used to work with T-Mobile as a General Customer Service with basic troubleshooting, and billing for 5 years.
I am currently working with short-term rental hosts and helping them running the daily errands such as guests, cleaners, and building maintenance communications, plus the daily admin tasks. Send me an invite and let's have further discussion about your company/business in hospitality world. :)
Additional Skills: Word superstar, Excel rockstar, Spreadsheet expert, PowerPoint specialist, Google docs/sheets guru