Sendil Chelladurai

SENDIL CHELLADURAI GLOBAL ENGINEERING LEADER | PRODUCT ENGINEERING | PROGRAM DIRECTOR | DATA ANALYST | AGILE EVANGELIST | HELPING CLIENTS IN DIGITAL TRANSFORMATION SUMMARY I am a dynamic and results-driven global engineering leader with over 28 years of experience in IT transformation, product engineering, and program management. My career spans leadership roles across energy trading, financial services, and insurance domains, where I’ve consistently delivered strategic initiatives that optimize operations, reduce costs, and enhance productivity. I have expertise in Strategy Development with proven ability to own and drive strategic direction aligned with organizational objectives. I have extensive experience in implementing Operational Excellence and thereby ensuring efficacy with successful outcomes. I have a strong record of Stakeholder Management in gaining consensus from different stakeholder groups and maintaining senior stakeholder relationships. I bring deep expertise in managing complex portfolios, driving digital and cloud transformation, and implementing data-driven decision frameworks. My experience includes leading pre-trade data platforms, CRM/ERP modernization, and risk management programs aligned with regulatory directives. I have successfully designed operating models for data ingestion and consumption, implemented centralized asset management systems, and developed governance frameworks for identity and access management. I have deep knowledge of Agile Methodologies and embrace Process Excellence to drive program and project management. I have extensive experience working in the US, UK, Denmark, South Africa, and India, I have experience in implementing Product solutions in SaaS / BPaaS model also have experience in leading Cloud & Digital Transformation programs across Cloud platforms (Heroku, AWS, GCP, Azure), data analytics solutions and AI / Automation / Gen AI solutions. I excel in navigating and thriving in Global Matrix Environments where teams are distributed across geographies, technologies, domains, and operations. My ability to successfully lead virtual teams, combined with my adaptive mindset, ensures I effectively manage ambiguity and uncertainty in complex corporate settings. I have led a comprehensive change initiative aligned with the NIS2 directive, establishing a robust framework for risk management, supply chain risk assessments, incident and change management, asset management, and resilience planning for disaster recovery and business continuity. CERTIFICATIONS SKILLS  ITIL v3 Foundation  Learning Data Science – Understanding the Basics  Microsoft Power BI – Business Intelligence for Beginners  R Shiny Interactive Web Apps - Next Level Data Visualization  R Programming: Advanced Analytics in R for Data Science  R Programming A-Z  Scrum Master Certified – Scrum Alliance             Leadership, Communication, Stakeholder Management, Strategy Program Management – NIS2 implementation, Cloud & Digital Transformation, Product Engineering & Agile Delivery Product Development/System Development Life Cycle and implementation (BDD, TDD, DevOps and Code versioning) Data Analyst and Visualization (Power BI) AI/ML Implementation Business Insights through Analytics products (Excel/PowerPivot, Power BI/ Power Query) Cloud Migration / Implementation (AWS, GCP) Account / Portfolio Management with Global Matrix environment Client Engagement / Relationship Management IT/Technology Due Diligence and Current State / Future State analysis Business / System analysis & design WORK EXPERIENCE (Detailed) Centrica Energy Head of Data (Pre Trade) Jun 2025 – Present (4 months) Aalborg, Denmark Centrica Energy Head of CRM & ERP Solutions Mar 2025 – Present (7 months) Aalborg, Denmark Responsible for leading the Pre Trade solutions platform, including strategy, development, deployment and operations. Key Program delivered:  Establish a strategy to consolidate the databases from on premise to Cloud across all Pre Trade platforms  Defined an operating model to streamline operations across data scrappers, ingestion and consumption of data Responsible for leading the CRM & ERP solutions platform, including strategy, development, deployment and operations. Through a rigorous process led the transformation & consolidation of on premise CRM platforms into cloud hosted solution on Dynamics 365, while improving end-to-end operations, reducing cost and improving productivity. Key Program delivered:  Upgrade the legacy CRM platforms into Cloud  Replace existing manual process with automated workflows and provision of performance dashboards for stakeholder management  Establish a strategy to decommission existing on premise platforms  Built several integrations to enable upstream and downstream consumption across enterprise Centrica Energy Head of IT Program Management Mar 2024 – Apr 2025 (1 year 2 months) Aalborg, Denmark Responsibilities include collaborating with business stakeholders to identify and implement concepts, establishing stakeholder management guidelines, and aligning project outcomes with business objectives. Contribute to organizational strategy by enhancing project delivery frameworks and governance while coordinating with other business functions. It includes team leadership and development, monitoring progress, identifying risks, and implementing mitigation strategies. It also involves creating and managing program plans, milestones, and deliverables to ensure timely and budget-friendly delivery, fostering strong customer relationships to maximize long-term profit. Key Program delivered:  Implemented a risk management solution for technology risks, enabling Enterprise Risk Management (ERM) to make informed, risk-based decisions.  Established an Incident & Change management process in compliance with the NIS2 directive.  Deployed asset management solutions centralized through the ServiceNow CMDB system, encompassing network, IAM, hardware, database, and middleware.  Instituted safeguards for data in transit and at rest across servers, applications, databases, removable media, EUCs, and implemented a data inventory/catalogue solution using Microsoft Purview.  Defined IAM governance, developed a Joiner-Mover-Leaver (JML) process, and established account housekeeping protocols for critical applications.  Initiated a comprehensive cybersecurity training and awareness program for all employees, including specialized training for users with privileged system/application access. Ernst & Young Head Engineering Excellence & Advisory – Technology Consulting Oct 2021 – March 2024 (2 years 6 months) Chennai, India Responsibility includes quality assurance, process adherence, risk management, information security governance, operational and productivity excellence for Technology Consulting which includes a portfolio of 500+ Clients. Responsibility encompasses governance of engagements delivering to client commitments while adhering to process, contractual commitments and delivering to time with quality. Helping projects evangelize into Engineering/Product mindset while embracing process, tools, methodology and practices thereby establishing an Engineering CoE. Cognizant Technology Solutions Global Delivery Partner Oct 2020 – Sep 2021 (1 year) Chennai, India Responsibility includes IT delivery for Global P&C Insurance carrier which includes managing P&L, delivery of varied service lines specifically - application development (legacy, Data, CRM, DuckCreek, Guidewire), infra & lights on support, back-office operations, cloud & digital transformation, AI/ML solutions, Microservices and BPaaS/SaaS engagements. Implementation and delivery of programs using traditional waterfall/iterative model, agile POD based model which is tightly coupled with SLA/outcome. Managed a portfolio size of over 2100+ associates and revenue of $ 120 M. Key Programs delivered:  Implementation of RPA solution to process claims registration, coverage verification and validation of claims recovery payment  Implementation of Python based automation solution to test RPA bots, track & reduce system exceptions and STPs for critical Claims processing  Integration of data across disparate systems into AWS-native, serverless, APIs and microservices based solution as result of acquisition  Implementation of Claims workers compensation application on Duckcreek  Application stability and business value management through backlog reduction, debt elimination, knowledge enhancement, automation and cost reduction through app-infra collaboration  Adoption to newer delivery models - outcome based, having a product engineering mindset, continuous innovation to drive efficiency and deliver to quality  Implementation of BPaaS solution to provide end to end utilization review process thereby transforming the Clients business of handling claims by means of straight through processing, efficient review of claims via automation there by improving the quality of service Cognizant Technology Solutions Managing Delivery Partner Aug 2016 – Sep 2020 (4 years 2 months) Chennai, India Responsibility includes IT delivery for Insurance clients in the US which includes managing P&L, delivery management, people management, risk management, transformation of customer engagements, accountable for customer satisfaction. The portfolio includes a team size of over 1500+ associates and revenue of $ 110 M. Key Programs delivered:  Implementation of SaaS solution on GCP which combines business intelligence to aid Claims Adjusters during catastrophic operations  Implementation of quote application on Angular/Node.js,  Conversational bot solution on Heroku, AWS Lambda/Lex platform and visual IVR to help customers during quote/claims journey  Automation solution in processing of subrogation tasks using validation rules for ~100+ transactions/day thereby improving AHT with a success rate of >85%  MDM implementation to provide 360-degree view of customers that will enable seamless Omni channel customer experience, advanced analytics to derive customer insights for personalized customer offering  Conversion of existing policies from legacy to strategic PAS which involved functional data profiling, workflow manager to detect source of error while data traverses through various layers from source to target  Integrations of Policy admin platform with downstream applications which involved Data Marts (Customer analytics, Enterprise operational data), MDM and other finance systems  Building a Test CoE across all platforms involving data which included Customer Analytics, Claims BI  Successfully upgraded the NB application on PEGA from v6.3 to v8.1 which included tool-based migration for ~150K rules & provide a responsive UI design for ~4K screens  End to end implementation of Duck Creek platform which involved upgrade of Policy/Billing from v6.1 to v6.3 and product rollout for Casualty and Property LOB  Managed operations/lights on support services for Legacy/Guidewire platforms through onsite / nearshore / offshore / virtual shoring model, left shift, optimize and transform Cognizant Technology Solutions Delivery Partner December 2008 - July 2016 (7 years 8 months) Chennai, India Key Programs delivered:  Implementation of rater solution on DuckCreek to standardize assessment of risk and improve pricing model for Property, Casualty and Financial LOB. The solution also enabled creating a central repository of pricing data to support the reporting requirements  Implementation of Test CoE model across all the hubs (US, APAC, Europe). Successfully implemented this in few of the programs in Luxembourg, Ireland, US, Australia, Dubai and Singapore.  Implementation of complex point of sales application to cater advice to high net individuals for wealth management. This solution included management of customer assets, liabilities, income, expenditure to recommendations based on their financial goals, aims and aspirations  Technology transformation of legacy work flow application (AWD) to strategic platform on PEGA that helped reduce unit costs, improve quality of customer service, manage risk and create an agile infrastructure for future developments  Regulatory changes to comply to RDR and Solvency II needs  For leading advisory, broking & solutions company, implemented a solution for CoverHolders to enable view their risk, claim and policy holder details through automation and data quality checks using SSRS/SharePoint.  Service improvement through backlog reduction, automation, test virtualization and devops  For a leading InsureTech, helped in consolidation of service desk and migration of DCs to Cloud, helped in building a CoE for life insurance and pensions product Virtusa Senior Delivery Manager March 2007 - November 2008 (1 year 9 months) Chennai, India Responsible for Client / Relationship management, IT solutions, Delivery of large IT programs and projects with large teams across the service spectrum of application development & support for Standard Chartered Bank (SCB) and Fidelity Information Services (FIS). Key Programs deliverd:  Successfully delivered projects in the Wholesale Banking and Commercial Banking areas. Managed a team size of 75+, IT Budget - $ 5M.  Successfully implemented a modernized commercial lending and trading platform which primarily aimed to reduce the total cost of ownership (TCO) of the platform through use of better technology and to improve usability/navigation features of the platform, Peak team size of 30+, IT Budget - $ 3M Tata Consultancy Services Senior Program Manager September 2006 - February 2007 (6 months) Chennai, India Tata Consultancy Services Solution Architect October 2004 - August 2006 (1 year 11 months) Bristol, UK Successfully implemented an architecture framework for the customer’s organization and develop bespoke call center application replacing their existing Siebel CRM application. Solution included establishing an Enterprise Architecture layering model, a J2EE framework for persistence, a platform for desktop integration based on SOA principles. Peak team size of 50+. IT budget - $ 2M. Technology included WID 6.0, WAS 6.0, WPS 6.0, WBM, UDB Db2 8.1  Responsible for ensuring end-to-end solution delivery aligns with target architecture  Acting as Design Authority on the projects (Wealth Management, Corporate eCommerce, Libra)  Overall solution owner for a particular release and ensuring that all components are consistent with overall design  Liaising with 3rd party suppliers (eComm CoE, Lamda CoE, Siebel CoE, BI CoE, Hub CoE, Xansa, AXA Link) and other IT Architects to ensure that solution is fit for purpose Tata Consultancy Services Technical Program Manager May 2003 - September 2004 (1 year 5 months) Chennai, India Tata Consultancy Services Project Delivery Manager May 2002 - April 2003 (1 year) Chennai, India Tata Consultancy Services Project Lead March 2001 - April 2002 (1 year 2 months) Greater New York, US Tata Consultancy Services Business Analyst / Project Lead June 2000 - February 2001 (9 months) Greater New York, US Tata Consultancy Services Team Leader May 1999 - May 2000 (1 year 1 month) Chennai, India Tata Consultancy Services Senior Software Developer November 1998 - April 1999 (6 months) Chennai, India For a leading global insurer in the UK, was responsible for delivery of key projects in property and casualty area. Portfolio included development and support projects with a team size of 75 associates. For large insurer in US, implemented a solution for their litigation systems which enable seamless integration across various customer groups for varied product lines viz. Property, Casualty, Workers Compensation. Led a team of 40 associates in onsite/offshore model. Responsible for enhancements to existing legacy application which will enable a new distribution channel, ability to do eSubmission, support the underwriting process, form requirements and policy package. Responsible for gathering requirements for litigation management system that will enable a more effective billing process for attorneys. The role involved understanding the gaps in the existing system and how the attorney data are going to be processed by the downstream systems. Led a team of 20 associates and successfully implemented the solution. For large Insurer in the US, implemented a web-based user interface for recovery of Claims across various business units. The project involved replacing the existing legacy application into web-based application catering to functionalities like risk management, subrogation, collections, deductibles and litigation/investigation. The functionalities were rolled out in a phased manner across 3 releases, and I had been in the US to see through the implementation phase.  Senior developer involved in application development for leading financial services group in South Africa  Support analyst and developer involved in production support/enhancements for leading financial services group in South Africa March 1998 - October 1998 (8 months) Johannesburg, South Africa Tata Consultancy Services Software Developer August 1997 - February 1998 (7 months) Chennai, India Support Analyst and Developer for leading UK based retailer