Sen Episcopos

Sen Episcopos Contact Objective -- Dedicated and professional account manager with 20 years’ experience in finance and administration. I am seeking an opportunity to use my skills in administration in a professional environment. Education Experience Swinburne University Online Cert IV Accounting & Bookkeeping Fleet Partners Pty Ltd | Richmond, VIC Account Manager 02/2017 – Current (maternity leave) FleetPartners Pty Ltd AML Training • FleetPartners Pty Ltd Sales Training • FleetPartners Pty Ltd Leadership Training Blacktown TAFE Human Resource Management St Mary’s Senior High School Year 12 • • • Resurrected dormant accounts with a customer base of 180 businesses nationwide. Established rapport with senior executives and decision makers to gain trust. Implemented revenue growth and recovered losses by rebuilding customer loyalty Pipeline Management by having close working relationships with the procurement team and dealerships. Consultative B2B and B2C sales and account management from start to finish of the sales cycle. Managed and retained 180 customer base and 50+ brokers nationwide. Fleet Partners Pty Ltd | Richmond, VIC Business Development Manager - Partnerships 04/2011 – 02/2017 Key Skills • Account Management Customer Relationships Data Analytics Client Presentations Excellent Communication Skills • • • • • Identified business development opportunities and implemented effective strategies for client acquisition. Captured new clients by optimizing business strategies with brokers. Maintained meticulous client notes in Salesforce system. Building strong professional relationships within the finance industry. Attended trade association meetings to represent Fleet Partners and promote products. Prospected, identified and cultivated relationships with finance brokers to promote product lines and solutions. Software Skills MS Office – Experienced o Word o Excel o PowerPoint o Notebook o Salesforce CRM Fleet Partners Pty Ltd | Richmond, VIC Team Manager – Broker Channel 12/2009 – 04/2011 • • References • Can be provided on request • Manage a team of 6 customer service officers that assisted the business development managers in handling enquires from the broker channel. Proactively manage personal development of staff, in order to increase performance levels and provide opportunities for career development. Implemented strategies for accurate and effective turnaround times for enquiry resolution. Effectively work alongside company managers Fleet Partners Pty Ltd | Richmond, VIC Customer Service Officer 09/2005 – 12/2009 • • • • Assisting Account Managers with day to day client enquires. First point of call for clients. Assisting of report and presentation preparation. Provided exceptional customer service with high regard for effective communication. ANZ Banking Group |Melbourne Richmond, VIC Account Managers Assistant 12/2001 – 09/2005 • • • • • Assisting the Account Managers with institutional banking customers. Preparing bank guarantees First line of call for all customers. Assisting with report preparations Preparing overdrafts