Semoy Smith

Semoy Smith Lot 390 7th Avenue, Eltham Acres, Spanish Town P.O. St. Catherine Telephone: - E-mail:- Professional Summary An ambitious individual that is eager to play a vital role in a growth oriented and progressive organisation; that will allow me to utilize my customer service and marketing skills to contribute to the organization’s success, while acquiring invaluable experience in the world of business and achieving personal development. Education Bachelor of Science in Information and Communication Technology, 2019 – present Vocational Training Development Institute - Gordon Town Road, Kingston 6 Caribbean Advance Proficiency Examination (CAPE), 2015 – 2016 The Holy Trinity High School - 18 George Headley Drive, Kingston 4 Linton’s Academic Services, 2014 – 2015 25 Derrymore Road, Kingston 10 St. Jago High School (2009 – 2014) 33 Monk St, Spanish Town, St Catherine Professional Experience VXI Global Solutions 7 Courtney Walsh Drive Quality Analyst – March 2020 Tracked and analysed calls to ensure they are in compliance will call centre service standards in order to improve quality and training needs Encouraged good practices and discouraged bad ones Identified calls failing to meet predefined standards and identified the problem Acting Team Leader – November, 2019 Monitor agent calls and provide feedback Develop a positive team relationship by being supportive, visible and easily accessible Provide consistent and ongoing mentoring, coaching and training that focus on improving call centre leadership, morale, and performance and employee retention Engagement Officer – August, 2019 Planned and prepared activities per month to increase employee morale Customer Service Associate – Feb, 2019 Assisted customers with their respective issues Xerox Customer Service Representative - Sept 2016 – Feb 2017 RKA Building, 10-16 Grenada Way, Kingston Worked on Audible UK as a Tier 1 agent Worked on Amazon as a Phase 2 agent Phone trained and Certified Chat trained Jamaica Defence Force PetroCaribe Summer Youth Employment Office Clerk - Summer 2016 South Camp Rd, Kingston Data Entry Dispatching Filing Facey Commodity Limited Promotion and Sales Agent (Seasonal) - May 2015 – 2016 53 Newport Blvd, Kingston Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product Assisted in the sale and marketing of Facey products to both consumers and trade customers Conducted customer surveys Skill Highlights Excellent customer service skills Knowledgeable in marketing and sales Experience in event planning and management Data entry skills Excellent interpersonal skills Proficient in Microsoft Office Suites Strong communication and problem solving skills both written and verbal Excellent time management and organizational skills Self-motivated and able to work independently References Available upon request