Selina Shamallah

CURRICULUM VITAE Selina Shamallah Nairobi, Kenya Email:-| Phone: - PROFESSIONAL SUMMARY Highly organized and eloquent receptionist with over 3 years of experience providing exceptional administrative support and client service. Proficient in managing front-office operations, handling correspondence, scheduling appointments, and supporting office administration. Skilled in creating a welcoming environment for visitors and maintaining a professional image. Adept in word processing, spreadsheets, and office equipment, with strong attention to detail, excellent communication skills, and a positive attitude. KEY SKILLS         Front Office Management: Proficient in greeting visitors, managing reception areas, and maintaining a professional environment. Client Communication: Excellent verbal and written communication skills, providing prompt, accurate, and professional information. Administrative Support: Experienced in managing calendars, scheduling appointments, and organizing meetings. Office Technology: Proficient in Microsoft Office Suite (Word, Excel, Outlook Express) and experienced in working with printers, copiers, scanners, and fax machines. Customer Service: Skilled in answering and screening calls, maintaining a positive tone, and delivering high-level client service. Event Coordination: Coordinated company events and meetings, including room bookings, catering, and invitations. Data Management: Strong attention to detail in data entry, record keeping, and file management. Problem-Solving: Ability to anticipate and resolve administrative and office challenges efficiently. WORK EXPERIENCE Administrative Assistant Rizy Link Safaris Ltd, Nairobi, Kenya January 2023 – September 2024            Served as the first point of contact for members and visitors, ensuring a positive and professional first impression. Managed phone and email communication, providing accurate information and addressing client needs efficiently. Organized and scheduled appointments for staff, and handled all incoming and outgoing correspondence. Collaborated with vendors to coordinate office maintenance, repairs, and supply orders. Planned and executed company events, meetings, and workshops, managing logistics such as room bookings and catering arrangements. Maintained accurate data records for smooth member onboarding and renewal processes. Assisted in preparing documents, reports, and meeting agendas for management. Prepared and submitted sales quotations, ensuring accuracy in pricing and product details based on client inquiries. Supported HR in recruitment processes by scheduling interviews and assisting with new employee orientation. Handled invoicing, billing, and financial records, supporting the finance team with basic bookkeeping tasks. Assisted in managing employee files and confidential records, ensuring compliance with company policies. Receptionist Melown Africa Limited, Nairobi, Kenya January 2022 – Dec 2022            Greeted and assisted visitors, ensuring a welcoming and professional reception area. Managed all incoming calls, directing them appropriately or addressing inquiries with accurate information. Scheduled and coordinated appointments and meetings, ensuring efficient office calendar management. Handled correspondence, including emails, letters, and packages, ensuring prompt responses and deliveries. Provided administrative support, including data entry, report preparation, and file management. Assisted with event planning, organizing company meetings, and providing logistical support for internal and external events. Maintained office supplies and inventory, ensuring adequate stock levels for smooth operations. Managed the visitor logbook, ensuring accurate documentation of guests entering and leaving the premises. Assisted in handling basic bookkeeping tasks, such as processing invoices and managing petty cash. Monitored and addressed customer feedback, ensuring high levels of satisfaction with front office interactions. Supported the HR department by organizing employee records and scheduling interviews for new hires. EDUCATION Diploma in Tourism Management Zetech University ADDITIONAL SKILLS    Appointments Scheduling & Call Forwarding Systems: Proficient in handling advanced scheduling tools and forwarding systems to ensure smooth communication. Business Etiquette: Ability to observe and maintain professional appearance and conduct in business environments. Office Equipment: Competent in using printers, copiers, scanners, and fax machines for daily operations. PERSONAL DETAILS   Nationality: Kenyan Languages: Fluent in English and Kiswahili