Selina Donkor

SELINA DONKOR-| - | Accra Ghana Summary Detail-oriented and highly organized professional with 10+ years of experience as a Data Entry Specialist and as a Customer Service Representative. Adept at managing large volumes of data, ensuring accuracy and efficiency, and providing exceptional customer support. Seeking to leverage my skills and experience to contribute to a dynamic team. Experience Work Experience: Remote Data Entry Specialist Smart Data Solutions, Plano, TX May 1, 2022, to Present Entered and maintained data from source documents into computer databases and systems. Verified accuracy of data input and resolved discrepancies by reviewing and correcting data. Ensured data integrity and security by implementing strict quality control measures. Collaborated with team members to streamline data entry processes, resulting in improved efficiency. Prepared and sorted documents for data entry, ensuring data was entered promptly and accurately. AT Ghana Data Entry Clerk March 1, 2014, to March 30, 2021 Input customer information, invoices, and orders into the company database with a high level of accuracy. Managed and organized electronic files and documents for easy retrieval and reference. Assisted in preparing reports and presentations by collecting and organizing data. Contributed to the development of improved data entry procedures and policies. Education: Bachelor of Art Publishing Studies Kwame Nkrumah University of Science and Technology, Kumasi, Ghana Year of 2013 Skills: Proficient in data entry software and tools (Microsoft Office, Google Sheets, QuickBooks) Strong attention to detail and accuracy in data entry and management. Excellent time management and organizational skills. Ability to work independently and collaboratively in a team environment. Strong verbal and written skills. Customer Relationship Management (CRM) software (e.g., Sales, Zendesk) Technical troubleshooting and problem-solving Excellent written and verbal communication Multitasking and time management Proficient in Microsoft office suite/Google Workspace Certifications: Microsoft Certified Professional (MSP)