Selina Antwi

Selina Antwi | Customer Support | CRM Pro | Client Acquisition Specialist Location : Ghana /- |- Linked In profile: www.linkedin.com/in/selina-antwi- Professional Summary Multi-talented professional with a passion for success and a knack for lead generation. Excelled in securing new clients and generating leads through adept cold calling. Skilled in employing CRM systems to maintain accurate records and enhance customer satisfaction. Proven ability to surpass appointment setting goals and refine sales strategies through insightful feedback. Skills Work Experience FCB BROADBAND SOLUTIONS Virtual Assistant/Recruiter 1.Managing schedules and calendars: Organizing appointments, meetings, and events for the company and its employees, ensuring efficient time management. 2. Email management: Sorting, responding to, and prioritizing emails to ensure timely communication and follow-up on important messages. 3. Research tasks: Conducting research on various topics, competitors, market trends, or potential business opportunities to provide valuable insights to the company. 1. Candidate sourcing: Actively searching for potential candidates through job boards, social media platforms, networking events, and referrals to build a pipeline of qualified talents. 2. Resume screening and interviewing: Reviewing resumes, conducting initial interviews, and evaluating candidate qualifications to identify suitable candidates for open positions. 3. Coordinating recruitment process: Managing communication with candidates, scheduling interviews, coordinating assessments, and providing feedback to candidates throughout the hiring process. 4. Collaborating with hiring managers: Working closely with hiring managers to understand job requirements, clarify expectations, and align recruitment strategies to attract top talent. 5. Offer negotiation and onboarding: Extending job offers, negotiating terms, and facilitating the onboarding process for new hires by ensuring a smooth transition into the company and assisting with necessary documentation and orientation. Insurance Supermarket USA Assurance Agent/Cold Caller/Lead Generator Jan 2023 Feb 2024 Make outbound calls to generate leads and set appointments. Reach out to potential customers who have not expressed interest in the company's services before by cold calling. Introduce insurance products to potential customers by explaining policy details and qualifying leads. Answer questions and ultimately try to secure new clients for the company, ensuring customer satisfaction. Perform live transfers when the client is eligible for our product. Utilize CRM system to track interactions and follow up with potential leads. Accor Hotels FIFA World Cup 2022 Qatar) Duty Manager Aug 2022 Jan 2023 Ensure smooth running of the residencies and promote a professional & hospitable image of ACCOR to guests Guest pre-check-ins, check-ins, and check-outs using Hotelogix Property Management System PMS Identify and report maintenance requirements/hazards within and around the residencies Assume responsibility while on duty for any emergency situations in line with organization procedures Assist with personnel training Vodafone Egypt UK Account) Customer Advisor Aug 2018 Jan 2022 Attend to customers' queries and make bill payments Port and import customers' phone lines Block and unblock customers' accounts on request Track prospective customers' items ordered online Perform any other assigned duty Unilever Limited Administrative Assistant Ensure all actions reviewed for the year are efficiently deployed Work closely with the brand agency to come up with creative ideas for brand commercials, promos, and activations Ensure provision of logistics Conduct consumer and competition trade visits Execute Lux pre-activation hot house section Coordinate Lifebuoy global hand wash day Coordinate Geisha mothers love dinner Education Bachelor of Arts, Psychology University of Ghana Certifications and Licenses Hotelogix PMS Trained and certified in the following): Front Desk Module Hotelogix Hotelogix PMS Trained and certified in the following): Housekeeping Module Hotelogix Hotelogix PMS Trained and certified in the following): Guest Service Module Hotelogix Interests Research Reading Swimming