Selaelo Milton Serumula

CONTACT Selaelo Milton Serumula  645 Francis Baard Street 304 Vircadia Flat Pretoria Arcadia 0083 - - OBJECTIVE Highly detail-oriented Business Analysis Support with five years of experience performing administrative and secretarial duties such as managing and distributing information, taking memos, and maintaining files. Proven ability at efficient data entry, error-free correspondence, and accurate filing of large volumes of critical information. Proficient in customer service and fluent in Microsoft Office. Using strong communication skills for optimum service and positive attitude towards getting a job done. Providing support to the receptionist as per requirement and responding to phone calls. EXPERIENCE August 2023 August 2024 Business Analysis Support Department of Social Development Document Management: Maintain organized filing systems, both digital and physical, ensuring easy retrieval. Data Entry and Reporting: Accurately input data and generate reports that support business decisions. Scheduling and Coordination: Arrange meetings, travel, and appointments efficiently. Office Support: Assist with administrative tasks like ordering supplies, preparing presentations, and managing office logistics. Compliance and Record Keeping: Ensure company policies are followed in documentation and reporting. Process Improvement: Identify inefficiencies and suggest improvements to streamline administrative workflows. Stakeholder Liaison: Act as a point of contact between departments, ensuring smooth communication and collaboration. January 2022 - July 2023 Admin Clerk TSAfrika Foundation Enhance Operational Efficiency: Optimize administrative processes by implementing structured filing systems and digital workflow solutions to improve productivity. Ensuring Accuracy and Compliance: Maintain meticulous records, ensuring 100% accuracy in data entry and documentation while adhering to company policies and industry regulations. Provide Exceptional Support: Serve as the backbone of the office by proactively managing schedules, correspondence, and logistical tasks to enable seamless business operations. Drive Process Improvement: Identity ineffeciencies and propose innovative solutions that enhance office efficiency, reduce costs, and improve overall workflow. Strengthen Communication Channels: Facilitate clear and professional communication between departments, clients, and external stakeholders to ensure smooth operations. Uphold Confidentiality and Integrity: Handle sensitive information with discretion, professionalism, and strict adherence to ethical standards. Master Administrative Technology: Leverage Microsoft Office, database management, and automation tools to streamline tasks and boost productivity. EDUCATION 2006 St Brendan's Catholic School Senior Certificate 12 2025 MICT SETA National Certificate: Business Analysis Support Practices National Higher Certificate SKILLS Organizational Mastery: Efficiently manage files, records, and schedules to keep operations running smoothly. Attention to Details: Ensure accuracy in data entry, documentation, and compliance with company policies. Communication Excellence: Handle correspondence professionally, whether via email, phone, or in-person interactions. Tech Proficiency: Skilled in Microsoft Office (Excel, Word, Outlook) and database management systems. Time Management: Prioritize tasks effectively to meet deadlines and support multiple departments. Problem-Solving Ability: Anticipate challenges and proactively find solutions to improve workflow. Customer Service Skills: Maintain professionalism when assisting clients, vendors, or internal teams. Confidentiality and Ethics: Handle sensitive information with discretion and integrity. REFERENCE Sello Modise - Department of Social Development Deputy Director: Human Resource Management- Sendra Bulunga - Department of Social Development Senior Organizational Design Practitioner- Tebogo Ratlhogo - Department of Social Development Senior Organizational Design Practitioner-