Sekinah Amoo Usman

AMOOUSMAN SEKINAH BISOLA Senior Outreach Specialist PROFILE EDUCATION Personable and results-driven professional with over 4 years of experience in customer service, complemented by a strong background in office administration and client outreach. Currently working as a Senior Outreach Specialist, achieving a consistent 70–80% client conversion rate and recognized for excellent communication, empathy, and problem-solving skills. Proficient in CRM tools (Compass, Splynx), Microsoft Excel, and digital communication platforms. Holds certifications in Digital Marketing and Human Resources Management, bringing a well-rounded, adaptable, and service-focused mindset to every role. University of Ilorin, Ilorin, Kwara State Sep 2015 – Oct 2019 Bachelor Of Arts, History and International Studies CONTACT PHONE:- LOCATION: 23A, Milverton Estate, Osapa London, Lekki Phase 2, Lagos, Nigeria EMAIL:- Bisola College of Arts and Science (BICAS) Osogbo, Osun State July 2014 West African Senior Secondary School Certificate, ARTS WORK EXPERIENCE Prime Hire Professional Services, SENIOR OUTREACH SPECIALIST April 2024 - Present  Lead daily outreach efforts via phone and email, engaging potential clients and connecting them with tailored services and resources.  Achieve a consistent 70–80% success rate in converting outreach into active client support, contributing to service delivery efficiency and client satisfaction.  Prepare detailed daily and weekly reports using Microsoft Excel, tracking outreach performance, engagement trends, and key KPIs.  Utilize CRM software to manage client interactions, maintain up-to-date records, and streamline the follow-up process.  Implement personalized outreach strategies that improved client conversion rates and contributed to a 15% increase in monthly engagement.  Partner with cross-functional teams to refine referral workflows, resulting in a 25% reduction in service turnaround time.  Recognized for consistently exceeding outreach benchmarks and demonstrating a high level of professionalism, empathy, and adaptability.  Apply strong communication, time management, problemsolving, and organizational skills to ensure successful client outcomes and team collaboration. REFERENCES Available on Request. IP Express Limited, Customer Service Representative January 2021- November 201 • Assisted customers with varying questions using product knowledge and service expertise. • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques. • Responded promptly to enquiries from clients, and staff via email, phone calls and walk-in. • Handled phone and email with consistent customer service across multiple channels. • Built customer rapport by providing friendly, genuine service. • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns Aliu Abdulkabir Foundation, Administrative Officer November 2020 – January 2021   Oversaw recruitment logistics and administrative processes. Coordinated internal meetings and prepared financial reports using Excel.   Managed procurement and maintained organized inventory and supply systems. Recorded daily expenses and supported general office management. Islamic High School, Administrative Assistant (NYSC) November 2019 - October 2020     Managed physical and digital filing systems and assisted with data entry. Supported staff record-keeping and departmental administrative tasks. Handled reception duties, incoming correspondence, and official documentation. Maintained student and staff databases and ensured timely administrative processes. SKILLS         Microsoft Excel (reporting, budgeting, data entry) Microsoft Word & PowerPoint CRM tools: Compass, Splynx Email outreach and communication Google Workspace (Docs, Sheets, Gmail) Data entry and records management Social media basics Slack