Segun Sodipo Samuel
Technical Support
CONTACT
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Iyana oworo, Lagos
CAREER OBJECTIVE
A courageous and confident individual
who possess a considerable amount of
knowledge regarding secretarial and
administrative office procedures. A quick
listener and is experienced in
coordinating, planning and organizing a
wide range of administrative activities.
Goal directed, result oriented with a
strong communication skill
EXPERIENCE
January 2021 – Present
I.T Personnel (End User Support)
Ison Xperience
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve
complaints.
• System Audit and keeping system uptime.
• System Networking and Administration.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
January 2018 – December 2020
Customer Service Representative
MTN Nigeria
• Addressed customers courteously using suitable methods and problem solving skills.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to
customers.
• Assisted with mentoring new employees during and after training.
• Compiled with corporate and regulatory policies regarding information confidentiality and privacy.
• Developed and maintained working knowledge of internal policies, procedures and services to
appropriately address customer issues.
• Quick response to resolve customer needs.
October 2016 – June 2018
Customer Care Representative
British American Tobacco
Outbound Agent
Duty: Cold Calling
• Providing efficient and courteous service to customers at all times.
• Quick response to resolve customer needs.
• Participated in ongoing training to enhance own job skills and knowledge.
• Adhered to quality and service standards to support operational goals.
• Worked with team to complete tasks.
• Provided product information and resolve customer concerns.
ACADEMIC CREDENTIALS
❖ MOSHOOD ABIOLA POLYTECHNIC (Higher National Diploma OFFICE
TECHNOLOGY MANAGEMENT)
❖ KAYODE PREVERSITY HIGH SCHOOL (Senior School Leaving Certificate)
❖ LITTLE SOUL NURSERY AND PRIMARY SCHOOL (First School Leaving Certificate)
❖ OTHER CERTIFICATES
Red Hat System Administration (RH124)
Introduction to Critical Infrastructure Protection
Red Hat Enterprise Linux Technical Overview
Working at NOC (Network Operations Center)
Fundamentals of IOT development with ThingWorx version 7.4
Windows I.T Basic Users and Helpdesk Staff
Complete Microsoft Excel Course
PERSONAL INFORMATION
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Sex:
Male
Marital Status:
Single
Date of Birth:
18th May 1994
State of Origin:
Ogun State
Nationality:
Nigerian
PERSONAL ABILITIES
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Attention to details
Punctual and Reliable
Can work with or without supervision
Ability to work under pressure
Team work spirit
Good written and verbal communication skills
LANGUAGES
English
Fluent
SKILLS
Efficient and Detail-Oriented
Courteous with Strong Service Mindset
Calm and Professional under pressure
Understanding Customer needs
Building Customer Trust and Loyalty
Inbound and Outbound Calling
Responding to difficult Customer
CORE COMPETENCE
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Office Procedures
Technical Support
Customer Service
Data Management
Computer Proficiency
Reception Support
Great attention to details
ADMINISTRATIVE ABILITIES
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Maintaining electronic and hard copy filing
Coordinating and arranging repairs of office equipment
Reasonable knowledge in Microsoft word, Excel, Web Design and Computer Networking
Troubleshooting hardware and software problems
Installing and maintaining hardware and computer peripherals
Installing and upgrading computer software and operating systems
REFERENCES
References available upon request
