Segun Olaniyan

 SEGUN OLANIYAN Address: 15 Hammed Kasamu chevyview estate lekki Lagos. Telephone: - Email:- A result oriented & passionate manager of situation who possess an extensive experience in customer service with the necessary drive and determination needed to resolve complex issues with excellent skills in providing effective resolution to queries and experience in management. Keen to be part of an organization that will benefit from my skills and grow professionally in an environment where I can further my skill set. EDUCATIONAL BACKGROUND University of Lagos, Akoka, Lagos State In view M.Sc. Industrial Labour and relations Lead City University, Ibadan, Oyo State 2011 – 2015 B.ED. Educational Management in English Martin Doks Homes 2024- present Head of marketing and sales Overseeing local and regional sales, marketing promotions and campaigns. Closure of leads generated internally. Hiring and training of marketing Executives. Planning, directing and proper execution of monthly KPIs Overseeing sales projections and Ensuring return on investment Ensuring proper documentation of company client and proper follow up Landshop Limited 2023 Head of Sales and Business Development Overseeing local and regional sales, promotions and campaigns. Planning and directing the hiring and training of new sales Representatives Preparing sales budgets and projections Tracking and analyzing sales statistics based on key quantitative metrics Advising distributors and dealers on policies and standard operating procedures Palton Morgan Holdings - Senior Investment Advisor Implementing and developing strategies on how to improve sales and also generate leads. Maintenance of customer portfolio and customer relationship retention Provision of Advisory services to customers on how to invest and rate of return on investments. Assisting junior colleagues on closure of deals Proper management of sales team Management of sales process Cruxstone Development and Investment Limited - Investment Advisor Prospecting of High net worth individuals Provision of Advisory services to customers on how to invest and rate of return on investments. Adequate maintenance of customer relationship management Presentation and closure of deals Implementing and developing strategies on how to improve sales and also generate leads. Wavl Properties Limited - Assistant Sales Manager Monitoring sales performance and sales leads Implementing and developing strategies to improve sales Building and maintaining good relationship with company clients Organizing training workshops for sales executives Performing all duties of the sales manager in cases of absence or emergency PropertyPro.NG - Area Field Specialist Acquiring of properties from direct agents and landlords within a specified location Sourcing of vacant apartments for letting and sale. Advisory services to potential clients and prospects Client Relationship and Management Ensuring properties are properly indexed and listed Close of Deals. Airtel Networks Limited, Victoria Island, Lagos State KYC Compliance Officer2017 – 2018 Do a background check on SIMS registered from the field Enhance the data quality of KYC registration received from field Escalate customer issue to appropriate desk Flag suspicious phone number registered & tracking of fraudulent registration kits Help IT staff to bring network back from downtime Impose stiff penalties erring agents on quality registration. Provides daily, weekly and monthly report based on data analysis Relate with boss and proffer possible solutions to issues weekly National Youth Service Corps, Delta State Okalete Comprehensive Secondary School Subject Teacher2015 – 2016 Managed the activities of the students via proper register and attendance Observed students’ performance and ensured students documents are well kept Prepared lesson notes outlines and plans in assigned subject area CERTIFICATIONS AND TRAININGS New Horizons, Lagos State Sales strategy and management 2022 Comptia A+ 2019 Comptia Security+ 2019 EC-Council Customer Relationship Management 2015 Institute of Strategic Customer Service and Trade Management Proficiency Diploma in Customer Service and Trade Management 2015 Teachers registration council of Nigeria 2015 PERSONAL SKILLS AND COMPETENCES Excellent analytical, negotiating, influencing, time management, interpersonal, organizational, problem-solving and communication skills both written and verbally Good command in computer skills such as: Internet Utility, Explorer, Microsoft Office Suite (Word, Excel) with ability to become familiar with firm-specific programs and software Proactive; problem solver; leadership; team building and exceptional customer service skills as well as ability to manage multiple tasks assignments, maintain confidentiality, good listener and identify key opportunities and efficiencies for greater profitability REFEREES Available upon Request