Segun Folawewo

Segun Folawewo C U S T O M E R S E R V I C E R E P R E S E N TAT I V E Profile Details Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Cambridge Village Cluster 36, Employment History Customer Service Representative, Gosheny Global Multi Services Limited, Shenzhen MARCH 2019 — DECEMBER 2021 • Brought forth excellent customer service skills and a committment to customer satisfaction. • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work. • Helped to increase customer return rates by providing excellent customer service at all times. • Worked with Customer Service and Product Development departments to enhance overall customer experience. • Aimed to provide clients with the highest level of customer service possible. Customer Service Representative, Jinan Shiji General Factory, Jinan SEPTEMBER 2017 — JANUARY 2019 • Communicated effectively with colleagues and superiors. • Helped to achieve increases in sales. • Brought forth a self-motivated attitude. • Attended workshops and conferences centred around increasing customer service skills. • Accurately verified information and updated information databases as necessary. • Developed sales campaigns and made calls to potential customers. Education Associate Degree, Shandong Jianzhu University, Jinan SEPTEMBER 2016 — JANUARY 2019 Civil Engineering San Andres Cainta, 1902 Philippines--PLACE OF BIRTH Nigeria Skills Decision Making Fast Learner Critical thinking and problem solving Ability to Multitask Adaptability Effective Time Management Ability to Work Under Pressure Ability to Work in a Team Microsoft Office Customer Service Customer Service Skills Creative Problem Solving