Sediong Tieseh Ibanga

Results-driven customer support specialist with expertise in CRM automation, lead generation, telemarketing, and product/customer onboarding. Proven track record of delivering exceptional customer experiences and driving business growth. Need customers to fall in love with your company and stay in love? I'm the right person for you.

Currently working at HotelRev (October 2023 - Present).

Key Skills:

Experience:

• Customer Support Specialist, HotelRev (October 2023 - Present)

Achievements:

• Resolved 95% of customer complaints within the first response, resulting in a 25% increase in customer satisfaction ratings

• Automated 80% of manual processes using CRM tools, resulting in a 30% reduction in response time

• Generated 500 leads through telemarketing efforts, resulting in 20 new customers and a 15% increase in sales revenue

• Successfully onboarded 200 new customers, resulting in a 90% retention rate