Sebastien Haché

Sebastien Haché Moncton, NB E4Z 4B5- Work Experience Courier Niteflite Courier Services - Moncton, NB February 2019 to October 2019 Operates a high-top delivery vehicle in a safe manner. Delivers between 30-50 stops daily, covering 400km a day. Keeps a valid Class 5 license and a clean driving record. Pulls, push, lifts, and carries heavy load items (up to 80lbs). Maintains a clean appearance and delivers excellent customer service. Customer Advocacy Coach Concentrix - Riverview, NB July 2018 to January 2019 Assists phone agents with finding solutions for the customer. Promotes customer satisfaction with every phone call. Acts as an account specialist when customer follow-ups are required. Contact the client for approval on policy exceptions. Assist phone agents with any policy or program related questions. Able to assist agents from all lines of business within the company. Customer Service Representative Concentrix - Riverview, NB December 2017 to July 2018 Assists inbound customer inquiries regarding billing cycles, finance charges, due dates, grace periods, insurance, and more, Helps customers with online banking troubleshooting, lost/stolen card reports, interest reversal, and PIN management. Follows KYC and business intent procedures, and respects client confidentiality. Bilingual Loyalty Agent Nordia - Moncton, NB October 2017 to December 2017 Handles customer inquiries through inbound phone calls with excellent customer service. Resolves billing issues, L2 technical problems, as well as customer complaints. Informs customers of new promotions, product benefits, and contract terms. Meets targets based on sales, deactivations, CPC, and FCR. Cleaner CleanMark - Moncton, NB May 2017 to October 2017 Operates various automatic scrubbers, propane/electric buffers, and waste compacter. Sweeps, vacuums, and mops floors. Sanitizes bathrooms, kitchens, and all surfaces. Empties waste bins. Works independently and as part of a team, without supervision. Adheres to WHMIS safety data sheets. Use of proper PPE as required. Prep Cook Manuka - Moncton, NB March 2017 to August 2017 Measures and assembles ingredients for menu of the week. Makes adjustments to menu items to accommodate guests with allergies or specific diet concerns. Properly stores food items at appropriate temperatures. Operates various kitchen appliance such as a fryer, oven, grill, stand mixer. Follows proper sanitation and hygiene procedures. Delivery Driver Advantage Delivery - Charlottetown, PE October 2015 to February 2017 Ensures all orders are complete and accurate. Calculates proper charges based on delivery location. Keeps logs of all orders received. Delivers all goods in a timely manner. Handles cash and debit transactions at the door. Provide excellent customer service and resolves any conflicts that may arise. Front Desk Agent The Harbour House - Charlottetown, PE May 2015 to October 2016 Handles customer inquiries at the desk, through email, or on the phone. Handles cash and credit card transactions. Check customers into hotel, and helps guide them to their rooms. Helps to maintain dining room cleanliness. Handles pressing all leftover linens and laundry tasks. Bakes breakfast pastries from scratch daily. Sets up any boxed breakfasts that are required for guests. Handles any emergencies that may occur after hours. Order Picker Bohemian Findings - St. Peters Bay, PE March 2015 to May 2015 Pulls items from the shelves based on number, size, colour, quantity, and quality requirements. Ensures that all orders are accurate. Packages items correctly for delivery. Oversees stock replenishment. Ensures warehouse goals are met. Cashier/Baker Tim Hortons - Charlottetown, PE July 2014 to March 2015 Takes customer orders in a friendly and polite manner. Handles cash and debit transactions. Serves hot beverages and prepares sandwiches and soups to order. Stocks shelves and refrigerators. Performs general housekeeping duties. Bakes and glazes donuts,muffins, and breads. Follows proper sanitation and hygiene procedures. Back Office Agent Atelka - Charlottetown, PE September 2013 to July 2014 Makes necessary changes to customer accounts as per request. Makes proper judgment call when facing new problems. Reaches weekly targets based on speed and quality of work. Respects customer confidentiality. Education High school diploma École Sainte-Anne - Fredericton, NB 2011 Skills • • • • • Detail-oriented Quick Learner Adaptable Able to work with minimal supervision Bilingual (French-English) Certifications and Licenses Class 5 Driver's License 2010 to Present ATV Training Course October 2014 to Present WHMIS May 2017 to Present TDG March 2019 to Present