SEBASTIAN TORRADO
FRONTEND DEVELOPER | CUSTOMER SUPPORT SPECIALIST
CONTACT INFORMATION
Phone: -
Email:-
PROFILE
Frontend Developer and former Customer Support Specialist with experience in
SaaS-based eCommerce solutions. Over three years of experience working with
Shopify merchants, troubleshooting technical issues, and developing web
applications using React, JavaScript, and modern front-end technologies.
Passionate about building user-friendly interfaces, solving problems efficiently, and
continuously improving technical skills.
SKILLS
Frontend Development: React, JavaScript, HTML, CSS, Git, REST APIs, SQL,
NOSQL, Git.
Customer Support & Troubleshooting: Zoho Desk, Crisp, DevTools
E-commerce Platforms: Shopify, Shopify Admin, Qikify Apps
Collaboration & Productivity: Google Workspace, Slack, Notion.
Technical & Debugging Tools: JIRA, Confluence
Multichannel Support: Live chat and email support
Languages: Spanish (Native), English (Advanced)
WORK EXPERIENCE
Frontend Developer, Qikify
Jul 2023 – Jul 2024
Developed and maintained React-based front-end applications for eCommerce
merchants using Qikify apps.
Collaborated with designers and backend developers to create intuitive user
interfaces.
Implemented best practices in component-based development and state
management.
Assisted in debugging issues, optimizing performance, and enhancing application
functionality.
Worked closely with customer feedback to refine product features and usability.
Customer Support Specialist, Qikify
Jul 2021 – Jul 2023
Provided expert technical support for SaaS applications designed for Shopify
stores.
Troubleshot issues related to JavaScript, CSS, and Shopify app configurations.
Created instructional guides and video tutorials to enhance customer self-service.
Maintained a high first-contact resolution rate using Zoho Desk and documented
solutions in Confluence.
Supported the launch of new eCommerce apps, incorporating user feedback to
improve functionality.
EDUCATION
Bachelor’s Degree in Finance, EAFIT University
Jan 2016 – Dec 2020
ADDITIONAL INFORMATION
Strong problem-solving skills and ability to learn new technologies quickly.
Passionate about clean code, performance optimization, and UI/UX best practices.
Interested in continuous learning and professional growth in frontend development.
