Sebastian Samaniego

Sebastian Samaniego Bilingual Customer Service Representative Contact Summary --Sliema, Malta Experienced customer service professional with skills in client support and public interaction, using a multi-tasking mindset to perform well under pressure. Native speaker of Spanish and English (B2); excellent communicator and adept problem solver. Skilled in using digital tools like Microsoft Office, Salesforce, and Zendesk. Seeking to apply my problem-solving skills, empathetic approach, and proactive mindset in a customer support position. Experience Skills Creative Communication Teamwork Meeting deadlines Organized Efficient Languages Waiter & Kitchen Helper D Caterers, Malta Provided friendly and efficient customer service by greeting guests, taking orders, and processing payments accurately. Coordinated food preparation and order delivery, ensuring a smooth workflow in a fast-paced environment. Assisted with kitchen organization, maintenance, and hygiene compliance to uphold food safety standards. Customer Service Representative Atento Colombia, Colombia Punctual Language Spanish (Native) English (B2) - - Assisted customers by providing accurate product and service information while efficiently handling inquiries and requests. Applied problem-solving strategies to resolve issues and enhance the overall customer experience. Utilized CRM software to manage customer data, track interactions, and ensure seamless support. Customer Service Representative Konecta, Colombia - Handled customer inquiries and complaints with professionalism and empathy, ensuring a positive customer experience. Resolved issues efficiently while processing orders, returns, and exchanges with accuracy. Used CRM systems to track and manage customer interactions, ensuring timely follow-ups and effective support. Identified sales opportunities and performed upselling to contribute to revenue growth.