Sebastian Pascual

SEBASTIAN DOMINIC GOZUM PASCUAL ZONE 3-A MALIWALO TARLAC CITY -/- OBJECTIVES • Able to provide clear customer service • To maintain customer satisfaction and improve customer experience with Telecom Call Center through my proven problem solving skills, customer experience, and product knowledge. WORK EXPERIENCE : •CUSTOMER SERVICE REPRESENTATIVE ( AUG- JAN 2023 ) ( TMOBILE, SUTHERLAND TARLAC) •HOUSEKEEPING AND BELL MAN ( OJT ) L SQUARE HOTEL •CUSTOMER SERVICE REPRESENTATIVE (NOV 2019 – APRIL 2021) (SITEL TARLAC, METLIFE DENTAL INSURANCE) PERSONAL INFORMATION : BIRTHDAY : OCTOBER 4 , 1998 CIVIL STATUS : SINGLE RELIGION : ROMAN CATHOLIC HEIGHT : 5’3 EDUCATION : PRIMARY : DON BOSCO TECHNICAL INSTITUTE TARLAC ( 2010 ) SECONDARY : DON BOSCO TECHNICAL INSTITUTE TARLAC ( 2014 ) TERTIARY : SAINT LOUIS UNIVERSITY BAGUIO ( 2015 ) CENTRAL LUZON DOCTORS HOSPITAL ( 2016 ) UNITED SCHOOL OF SCIENCE AND TECHNOLOGY ( 2016 – 2019 ) (HRM) CHARACTER REFERENCE : PATRICK TAN Co-Owner Kart City SHAIREN MERL MARIANO – CSR SITEL EMMERY BALBAS Dean USST CHERRY TIPAY – TEAM LEADER METLIFE SITEL