Sebastian Gregory

Sebastian Gregory Email- Int’l Access: - - Direct Synopsis: IT Services/ Telecom-cellular Operations / Media & Broadcasting Services Development, Management & Consulting spanning more than 2 decades I T Software & Services Industry- 14 Years Telecom Services Industry- 2 Years Media & Broadcasting Services Industry- 10 Years Roles Handled: From Programmer Trainee to IT Sr. Technical Consultant ERP Functional Consultant Business Analyst Telecom Business Intelligence Lead Technical Writer / Proposal writer & Technical Documentation Lead Sr. Consultant- Industry Relations & Regulatory& Governance Achievements:  Result oriented, organized & experienced IT Services  Consultant & Business Analyst  Specialist in Clear & Concise Product & System Documentation  Specialist in Requirements specification & documentation, SRS, FRD, BMR, EDD & RFP documentations  Skilfully managed convincing Customers to get Repeat business for my employers successfully enabled IT services applications across Client sites  Strongly believe in Team Cooperation thereby inculcating the habit of consistency and dedication among team members to complete Client assignments before deadlines.  Ability to deliver output under stringent deadlines  Excellent verbal and written communication skills - able to present information, status, and issues in a clear and concise manner with the goal of driving to a decision  A passionate, articulate, goal-oriented and dynamic professional with successful background in Requirement Gathering, Technical Documentation, using ServiceNow  Attention to detail and complex problem solving abilities from operational and technical perspective.  Ability to work independently and as part of a group.  Aptitude for learning and rapidly mastering new applications and technology  Strong relationships with internal delivery teams and the customer WORK EXPERIENCE DETAILS: July 2018 till May 2024: - Senior Consultant- Industry Relations & Regulatory Compliance Bhoomika Digital Cable Services Pvt Ltd Kochi Clients: - All Major Broadcasters & TRAI/ MIB Responsibilities:  Responsible for translating customer requirements into deliverables (Executable Software Application/AGREEMENTS/ PROPOSALS/ DOCUMENTED PRODUCT) THEREBY generating TRUST & Repeat businesses  Responsible for Client business analysis, client requirements specifications documentation, business process mapping and technical documentation  Individually executed Client business analysis, client requirements specifications documentation, business process mapping across client sites before deadlines  Actively involved in managing all risks and known issues for a smooth Service delivery  Meet proposal deadlines by establishing priorities and target dates for information Gathering, writing, review, and approval  Responsible for technical content documentation with additional role as business Proposal Writer & Technical writer  Skilfully incorporated Team Cooperation mentality among team members thereby to complete Client assignments before deadlines October 2012 till May 2018 Centrem Digital Pvt Ltd New Delhi Role: Consultant Lead- Head-End Projects & Supply Chain Operations Management Clients: - ASIANT Communications Delhi NCR, KCCL, BDCS, Sahya Digital Nilambur, YES Digital / Nilgiri Communications TN & Head-End Deployment and Support across 30 MSO’s(Multi System Operators) across INDIA Responsibilities:  Responsible for Client business analysis, client requirements specifications documentation, business process mapping, and Head-end deployment across client sites  Responsible for Planning, installation and maintenance of Digital Head-Ends. Planning of Digital Head-Ends layouts, RF planning and Bandwidth optimization.  Actively Involved in Satellite Digital Head-End Networking, deployment and Integration At the client site  Actively involved in managing all risks and known issues to Service  Conduct effective progress evaluations for Projects and testing of User scenarios.  Issue resolution related to management of "incident, problem, and change" IT operational events using BMC Remedy and ServiceNow  Executed Supply chain operations encompassing Cargo Bookings and reservations, & Cargo transportations and Procurement of equipment’s from international vendors October 2010 till August 2012 Prosoft Services Group (IBM Global vendor -for IBM-IDEA Telecom project) IBM – IDEA Telecom Project, PUNE Maharashtra State Role: BI Consulting Lead Development Environment- IBM Service Delivery Platform at IBM IDEA Telecom facility at PUNE MH Tools & Utilities- BMC Remedy & ServiceNow Clients: - IDEA Pvt Ltd. Panchsheel technology park, Hinjewadi Pune Responsibilities:  Responsible for Business Process management incorporating IBM Service Delivery  Platform [COGNOS / IBM Datastage IN A PRODUCTION ENVIRONMENT] at Client location [IDEA Cellular Services, Technology Park] Pune INDIA.  Telecom [Cellular] BI Operations management encompassing [Billing, Usage/Non Usage/VLR/SDP management]  Manage service delivery through SDUs to agreed SLAs.  Owning and actively managing all risks and known issues to Service.  Responsible for ensuring appropriate service descriptions are written and agreed with all Service Delivery Units with associated financial control  Resolving tickets of clients requirements while maintaining the SLA’s using ITSM ServiceNow utility  Report data accuracy maintained on a daily basis by checking trends and comparing data with that of database using AQT.  Analyse the business strategy as per the client requirement and accountable for developing new reports, enhancing existing reports and testing.  Involved in KPI Analysis and performance tuning of the Reports. July 2008- September 2010 iDenizen Smartware Pvt Ltd Bangalore Role: Sr. Manager –Implementation &Consulting Development Environment- Smart campus ERP system customization incorporating Microsoft Visual studio 6.0 - VC++ for coding Business Logic, VB for GUI designing, COM/DCOM/ MFC/ OOAD Databases: Oracle 9i / SQL Server 2005 Clients: South India’s 8 engineering & Management Institute’s Responsibilities:  Completed Business Process Mapping, GAP Analysis, requirements specification, FRD, EDD documentation and involved in the development and pilot off shore implementation for all clients incorporating International best practices  Handled Weekend reporting to stakeholders  Responsible for the functional testing of the application prior to delivery  Completed Requirements Specifications, Gap Analysis & Business process mapping, Implementation & deployment of SmartCampus 2.7 across South India’s 8 Engineering & Management Institute’s November 2001- June 2008 Navision Software India Ltd Gurgaon Role: Technical Consultant –> Implementation Consultant Development Environment: - Microsoft AXAPTA 2.5/3.0 SP2/MorphX, X++,SQL Server 2000/Oracle 9i, Dynamics AX India product localization, development and deployment Clients: Infosys Technologies Hyderabad, St. Raphael Hospital Cyprus, Iteration2, Malta International Airport Libya, NATC Canada/ Jumbo Electronics UAE, Al Futtaim LLC at Ras Al Khaimah UAE & AlFanar LLC. KSA, PICANOL Inc. Belgium, Nypro Forbes/ Grasso Industrial Refrigeration Netherlands/ Indo US Mimtec and 9 Indian manufacturing industry clients Responsibilities:  Localization of MBS Axapta on Manufacturing/SCM/Trade & Logistics Management modules Responsible for localization for Government of India Export & Import Procedures  Responsible for FRD and Business Modelling Report documentation  Completed Business Process Mapping, GAP Analysis, requirements documentation Actively involved in creative thinking beyond the boundaries of existing industry  practices & client mind-sets  Actively involved in Identification of customer, business and technical requirements and Justification of the requirements in business case terms  Dynamics AX training to employees of Infosys Technologies Hyderabad for 3 weeks  Responsible for Reverse Engineering of Airlines Cargo Transportation Module to manage online reservations of Cargo & Road booking, transport & delivery at Malta International Airport  Involved in the development of Patient Insurance Management & re-customization of healthcare ERP product to manage patient care at St. Raphael Private Hospital at Larnaca, Cyprus  Prepared Requirement Specification document and took key initiative in the development of the Reverse engineered Supply Chain management product PROTON          Managed PILOT Installation and implementation of bespoke application at development premises to ensure deployment and LIVE implementation at Client site Individually managed supply chain module based customization of Dynamics AX & Bespoke business applications to suit the International Clients requirements. Conduct effective progress evaluations and Responsible for Business process re-engineering, testing, user interface training to end users and post go-live support for life scenario Managed module-wise complete supply chain functionality Implementation of Microsoft AX system incorporating documented user requirements information Development of customized Supply Chain Solutions incorporating Dynamics AX Handled Bespoke Applications Development, Deployment & Implementation & its integration with Airlines and Cargo Transportation system Responsible for the Business Process Mapping, GAP Analysis and Techno-Functional Documentation for Manufacturing & Production modules of Client project Product & Services Business Analysis, Requirements Specification Documentation, BMR, FRD, EDD, RFP preparation & Documentation Development and maintenance of ICT Solutions Retail Shop Services RetailNet (Shop Release Management product) August2000 –October2001 One-Off Software Development LLC Nizamuddin West, New Delhi Role: Team Leader Development Environment: - MS Visual Studio, VC++, MFC, VB, SQL Server2000 Client: Inivas Trans World Trading SD Bhd. Kota Kina Balu, Sabah, and West Malaysia and Cairo Marriott, Responsibilities:  Responsible for understanding & translating customer requirements into deliverables  Responsible for Requirements specifications, EDD, FRD, Business Modelling Report documentation  Responsible for enforcement of project deadlines and schedules to ensure smooth delivery Responsible for successful onsite implementation.  Involved in the localization and development of Pre-packaged Hotel ERP product HotelASP to manage online reservations hotel & property reservations, bookings, room stays, room planning, guest accounts, folios, agents, pricing plans for Cairo based 5 star Hotel Cairo Marriott and attached resorts  Completed Enterprise Product User training documentation and Customer training on Supply chain modules to ensure client satisfaction August 1995 to July 2000 Tata Unisys Ltd (Currently Tata Consultancy Services) NEPZ, NOIDA Kochi Role: Visual Studio Developer To Module Leader Development Environment: - Client/Server –2/3 Tier application MS Visual Studio [VC++, MFC for coding Business Logic and VB for Front end GUI Designing/ SQL Server 2000/Oracle 7 Clients handled:  Client 1: Development of high-end supply and logistics management systems At CLOVERLEAF SUPERMARKETS- North Carolina based Super Market Chain USA  Client 2: Re-engineering & upgrading existing SCM system [PROSAL] At SF International Corporation UAE  Client 3: Re-engineering and subsequent development of existing Enterprise SCM (Supermarket Inventory & Purchase Order Handling system [Quincy] at Al Mulla Plaza Supermarket of Al Mulla Group  UAE  Client 4: Development of Enterprise Cargo Handling system [CargoMan] at Gulf Ship Chandlers UAE  Co-managed deployment of the Customized application Package & implementation at the development centre on multiple machines under the existing O/S (Win NT Server 4.0).  Involved in development of high-end supply and logistics management systems using Microsoft Visual Studio 6.0 (Visual C++/COM/DCOM & Oracle 8 database under Client/Server environment) till final testing.  Co-managed product installation, infrastructure development for PILOT product implementation which is developed in-house Network administration on Microsoft and Novell Networking environments Maintenance, troubleshooting on Databases, Operating systems and wide LAN Software Development for an in-house developed product Support and interconnectivity between various platforms Part of the development team in developing Flight Registration & Management Software for the Indian airline industry, which is an in-house developed Application  Client 5: Complete automation of BESL’s Business Process - In House developed Responsibilities:  Co-managed Re-engineering & Upgrading existing SCM system at SF International Corporation, UAE incorporating Visual Studio [VC++] platform to increase its functionality.  Involved in Requirement and specification study to initiate development process.     PERSONAL DETAILS: Permanent Address: Father’s Name International Access: WhatsApp: Date of Birth: PAN # Marital Status: Passport Status: Notice Period Sebastian Gregory, Vennattucherry House, Virupala area, Near St. Jude Church Thakazhy, Alleppey Dist. Kerala State 688562 INDIA Mr. V D Gregory - Direct -th February 1971 AFYPG0605C Divorced Active till November 2028 with Stamped ECNR 15- 30 Days EDUCATION Year of Passing Microsoft Certified Professional May 2002 [Windows 2000 Server Admin] Microsoft Prometric Testing Center JanakPuri, Delhi BSc. Mathematics [MG University Kerala State] [St. Aloysius College Edathua Alleppey August- District Kerala State Hon’s Program Not Completed AISSCE (Class XII) – Science St. Paul’s School, Mala Road Kota Rajasthan July- AISSE (Std X ) Secondary Education Kendriya Vidyalaya, Urvarak Nagar Barauni, Bihar State July 1986 Interests: Music, Driving, Soccer, Cooking & Scuba diving UNDERTAKING I hereby declare that I have taken a break from careers for 2 months starting June 2024 till 30th July 2024 in order to look after my old parents in terms of hospital visits, checkups and related treatments considering their declining physical health status. I am looking for suitable IT industry role from August 2024 onwards and I am currently unemployed. I was employed as full time employee in my last private sector firm until May 31st 2024. I understand that any intentional or unintentional misrepresentation of data can lead to termination of employment, if made an offer. All the above information is true & correct to the best of my knowledge. Place: Kochi Sebastian Gregory Date: 4th June 2024