Sebastian Gil Rodriguez
Full-Stack Developer
•-GitHub - LinkedIn - Portfolio
- / - (WhatsApp)
SKILLS
HTML, CSS, SASS, JavaScript (ES5/ES6), Jest, React, Redux, Ruby, Ruby on Rails, REST API, CRUD, RSpec,
SQL, Git, GitHub.
RELEVANT EXPERIENCE
Software Development Non-profit project
●
Develop a web and mobile platform that facilitates adopting pets that have been rescued by
non-profit organizations, allow the general public to support these organizations, and give them the
chance to report animal abuse and lost or found pets.
Technical Support Specialist & Mentor
Sutherland (Google - G Suite), Bogota
●
●
●
●
February 2018 - April 2019
Maintained over 95% customer satisfaction. This demanded extensive research and paying close
attention to the smallest details in customer-provided descriptions to successfully troubleshoot SaaS
products.
Frequently performed as a back-up for team managers while continuing to deliver excellent results
as a consultant and mentor.
Chosen by management to be part of pilot programs for new lines of business, like Account Recovery
and GCP Technical Support.
Team Leader
Teleperformance (Comcast), Bogota
●
June 2020 - Present
November 2015 - February 2018
Promoted after being a consultant and mentor for several support teams, and mentoring new
Operation hires.
Ranked top performer several times due to excellent results achieved by improving each team
member’s individual strengths and minimizing weaknesses impact.
PROJECTS
Next Destinations: Is an app that allows you to browse through the world's top tourist destinations and lets
you save them for future reference. An admin user can create, update, and delete destinations.
RoR - Learning Tracker: This is a learning tracker application that allows the user to track the number of
pomodoros accomplished in each learning session. Sessions can also be categorized into groups.
EDUCATION
Microverse, Certificate
February 2020 - July 2020
● Spent 1000+ hours mastering algorithms, data structures, and full-stack development.
● Developed skills in remote pair-programming, using Github, industry-standard git flows, and daily
standups to communicate and collaborate with international remote developers.
● Practiced and applied mentorship skills by helping newer students succeed through every step of the
program, both in the technical aspect as well as providing personal support.
