Sebastian Gauna

SEBASTIAN GAUNA Customer service / Administrative (--El Calafate, Argentina Profile Dynamic professional from Río Gallegos with over 4 years of experience in customer service and administration within both private and public sectors, facilitating effective communication and a keen understanding of user needs. Successfully managed client inquiries and streamlined administrative processes at ANSES, which enhanced service delivery efficiency. Proficient in problem-solving and adaptability, ready to contribute positively in growth-focused and innovative environments while ensuring smooth operations and a positive experience for all stakeholders. Experience Virtual Assistant Plásticos Florida 2024 Managed daily schedules and coordinated production timelines to meet client delivery deadlines efficiently. Prepared and issued customized quotes and budgets based on client requirements, ensuring clarity and accuracy. Acted as the primary point of contact for customers, providing timely assistance, answering inquiries, and resolving issues to maintain high satisfaction levels. Followed up on orders from reception to delivery, keeping clients informed throughout the process and ensuring smooth operations. Maintained communication through email and phone, demonstrating strong organizational and interpersonal skills. Customer Service ANSES - Managed public inquiries and effectively handled the initiation and follow-up of various administrative processes, which ensured timely resolution and improved customer satisfaction. Developed and maintained social media content as the Press Correspondent, which enhanced the organization’s visibility and engagement within the community. Organized and managed the filing system, which streamlined document retrieval and improved overall office efficiency. Delivered informative talks at various institutions, helping to educate the public about our services and fostering stronger community relationships. Provided operational support in nearby locations, including El Chaltén and Tres Lagos, which expanded service access for residents and strengthened local outreach. Initiated my role as an operator in the integral area of ANSES in UDAI Centro, Capital Federal in 2021 and continued until my transfer to the El Calafate office in 2022, gaining valuable experience in public service and diverse administrative tasks throughout my tenure. Receptionist & Administrative Assistant Lucas´s Hair Salon - Managed client appointments, scheduled services, and organized the daily agenda to ensure efficient time management and smooth salon operations. Provided excellent customer service by greeting clients, answering inquiries, and offering personalized support throughout their visit. Prepared service quotes and coordinated with stylists to ensure accurate pricing and clear communication with clients. Handled social media accounts, created engaging posts, and responded to messages to promote services and maintain an active online presence. Followed up with clients to confirm appointments, reschedule as needed, and gather feedback to improve service quality. Maintained client records and contributed to the organization of administrative tasks such as supply inventory and billing. Studies Exchange Student Programm in Germany 1 year Wendisch Rietz, Germany - Bachelor´s degree specializing in humanities and social sciences Secundario N° 17, Mario Cástulo Paradelo | Río Gallegos, Santa Cruz. 2014 Lenguages Spanish English German Skills Agenda Management Budget Creation Social Media Customer Service Package Office Chat GPT Copilot AI Google Apps Courses and certificates Course Accounting Administrative Aux Capacitarte 2025 Course Business Administrative Coder House 2025