Seann Joshua Zapanta

"I am a Senior Operations and Lead Generation Specialist with over 11 years of experience in high-stakes remote environments. My career has been defined by a relentless drive for efficiency, earning me a Six Sigma Yellow Belt and a 5-month consecutive MVP title in Fraud Analysis for my dependability and attention to detail.

I specialize in taking the 'chaos' out of a growing business. Whether you need to build a high-converting lead generation engine or document complex workflows into clear SOPs, I provide the senior-level support needed to scale without constant supervision.

How I can add value to your business:

• Lead Generation & Sales: With a background in 3rd party collections and cold calling, I have the 'thick skin' and persistence required to navigate gatekeepers and reach decision-makers. I don’t just find leads; I qualify them to ensure your calendar is filled with high-value opportunities.
• Operational Excellence: As a Six Sigma Yellow Belt, I am wired to find and fix inefficiencies. I help founders document their processes so their team can run like a well-oiled machine.
• Team Leadership & Training: Having served as a Senior Communications Trainer and Team Leader Supervisor, I can onboard, coach, and manage your remote staff to ensure they meet your global standards.
• Revenue Protection: My experience as a Fraud Specialist and Billing Expert means I am a safe pair of hands for your accounts receivable and sensitive data.

Technical Proficiencies:

• CRM & Sales: Salesforce, HubSpot, Apollo.io, Lead Prospecting.
• Project Management: Trello, Asana, Microsoft Teams.
• Operations: SOP Creation, Quality Auditing, Six Sigma Methodologies.
• Communication: Expert-level English (Trainer level), De-escalation, and Professional Writing.

I am looking for a long-term partnership where I can treat your business as my own. If you need a partner who is disciplined, proactive, and ready to deliver results, I look forward to connecting.