Sean Morgan
127 W Parish St, Sandusky, OH 44870 |- |-
Summary
Specialized customer support with a combined 3 years of experience in retail and 10 years in customer service/care.
Work Experience
Council Support Representative (Customer Service Representative for 1 year) | M2 Media/Funderworks | August 2020-Current
responded to written and verbal customer inquiries using Zendesk software
utilized Excel to obtain and manipulate customer data
utilized Excel to assist with clearing and maintaining duplicate Girl Scout information within M2 software
managed, maintained, and assisted 55 Girl Scout Council accounts with planning and executing their Fall Product programs
prepared and analyzed final sales analyses, year over year reports, and coming year worksheets in Excel
prepared and analyzed final reward data and coming year plans in Excel
responded to written and verbal inquires from Council members in a timely manner
utilized M2 software to answer Council member inquires
prepared and sent Council specific reminders throughout their programs to maintain program deadline integrity
updated program dates and details using Excel
facilitated communicating Council needs to other departments (including Customer Service and IT)
worked with sales representatives from partner companies to facilitate meeting Council specific needs during program planning
utilized OneDrive to maintain and share Council specific files and workbooks within M2
Receiving Supervisor (Associate for 9 mo) | Kalahari Resorts and Conventions| Feb 2018-July 2020
performed cash management tasks using Micro systems, including daily cash drawer balancing, both as an associate and as an assisting supervisor
created a welcoming environment for guests by maintaining store cleanliness, notifying them of any ongoing promotions, and readily assisting with item selection
established goals with management team and utilized spreadsheets to communicate these goals to associates daily
knowledgeable on performing invoice audits using purchase order sheet, Eatec, and comparing physical and systemic quantities
communicated merchandise arrivals and invoices with finance department as well as associates so items could be stocked efficiently
oversaw stockroom organization, stocking stores with merchandise from various store rooms, checking in new merchandise and other inventory management tasks
experience training new associates, arranging call off scheduling, creating associate schedules and using Recruitment Manager through entire hiring process
worked directly with vendors for invoice processing
Sales/Customer Service| Ohio Renaissance Festival | Fall Seasonal 2012-19
associate in Pirates Treasure and Crimson Chain Leatherwork booth
managed cash and credit card transactions
assisted customers with choosing clothing pieces and accessories
stocked items and conducted full inventory audits
Certified Nurse Aide| Genesis Healthcare | Oct 2014 - May 2015
assisted residents with basic hygiene care (i.e. bathing, hair/teeth brushing, toileting)
efficiently performed routine time sensitive tasks
Home Health Aid | Comfort Keepers| Jan 2013 - Apr 2014
assisted elderly adults with household duties (i.e. cleaning, managing finances, grocery shopping)
Education
Clark State Community College |GPA - 3.1 | Feb 2016 - Fall 2017
full time student for first year of nursing program
attended clinical rotation at Springfield Regional Hospital and Green Memorial Hospital
Skills
Computer:
Microsoft Office
Microsoft Excel
Microsoft Flows
Microsoft Power Automate
OneDrive
SQL
inventory management software (Eatec)
customer service software (Zendesk)
Other:
scheduling, researching inventory variances, management, cycle counting
