Sean McGrath

1575 S Lansing St Aurora, CO 80012 -- SEAN MCGRATH PROFESSIONAL SUMMARY Motivated Support Specialist with solid experience managing all levels of large-scale projects, including budgeting and administration. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to work well independently or in team environments. EXPERIENCE Notaries R Us​ — Signing Agent/Notary June 2016 - January 2019 ● ● Lead full presentation of loan documents for refi and purchase home loans to buyer, seller, agents, and lenders. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. RDA Advantage​ — Remote Admin June 2014 - January 2017 ● Assisted Office Manager with various facets of financial management: A/R, A/P, bank reconciliations, general ledger entry, payroll and related business taxes. Global Fire & Safety​ — Project Management/Admin Assistant May 2014 - December 2014 ● ● ● Managed shipping, inventory, billing and pricing per plan specs for specific product lines using both Quickbooks, Sage (MasterBuilder) and Excel. Responsible for accounts receivable collections, and collections of delinquent credit accounts with a high success rate. Submitted and obtained documents, clearances, certificates and approvals from local, state and federal agencies. Comcast​ — CAE2/NASR October 2012 - January 2014 ● ● Trained and supported end-users with software, hardware and network standards and user processes. Live Chat Support ● ● ● Provided tech support for all new products introduced to the Comcast line while creating the framework for Tier 1 Tech agents. Used ticketing systems to manage and process support actions and requests. Submitted service tickets for equipment maintenance requests. Sprint​ — Business Wireless Technical Support February 2010 -September 2011 ● ● ● Trained and coached new hires during transition from classroom to the floor. Utilized my expertise in these areas to ensure all corporate policies were being followed. Supervised and evaluated incoming call center agent’s side-by side to ensure that agents had the skills needed to provide help for the customers resulting in cutting their average call handle time in half. Used ticketing systems to manage and process support actions and requests. Colorado Siding Supply​ — Sales Manager March 2006 -December 2009 ● ● Organized and maintained product marketing for Lowe’s stores in the Midwest region resulting in increased market share, while consistently exceeding sales quotas, to become one of the top vendors of this specialized product in the country. Worked directly with manufacturers providing them with vendor and customer feedback giving them valuable information in order to enhance marketability and product quality. SKILLS Project Management, Appointment setting, Travel Arrangements, Research skills, Account reconciliation, Federal documents accuracy, Professional phone etiquette, Conflict resolution, Social media (Facebook, Twitter, IG, Snapchat), Spreadsheet management, Travel planning, Creative problem solving, Technical support, MS Office proficiency, Strategic sales knowledge, Video Editing (Adobe Premiere Pro), Live chat support EDUCATION University of Colorado​ — BA/Communications REFERENCES AVAILABLE UPON REQUEST