SEAN KANE M. ESGUERRA
Quezon City, Philippines
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SUMMARY
Versatile and results-driven professional with over 9 years of experience in various roles including
project management, customer service, and sales. Proven track record in managing cross-functional
projects, enhancing customer experience, and optimizing operational processes. Experienced in
handling localization initiatives, though adaptable to a wide range of industries. Thrives in remote
work environments, demonstrates strong communication skills, and is focused on delivering
impactful results.
WORK EXPERIENCE
Project Manager
Lionbridge Technologies
Massachusetts, U.S (Remote)
(November 2021 – Present)
• Managed cross-functional projects including localization initiatives for various markets.
• Led teams of translators, editors, and project stakeholders to ensure quality outcomes.
• Defined project scope and aligned deliverables with client expectations and KPIs.
Project Manager
Tomedes Smart Human Translations Ltd.
Tel Aviv, Israel (Remote)
(July 2020 – October 2021)
• Coordinated with vendors to meet project timelines and quality benchmarks.
• Planned and executed projects from procurement to final delivery.
• Prepared accurate estimates from drawings and technical documentation.
Fixed Term Customer Service Representative
Inspiro Relia Inc.
España Blvd. Sampaloc, Manila (Remote)
(April 2020 - June 2020)
• Delivered responsive customer support across various communication channels.
• Educated customers on products, services, and promotions.
• Applied effective negotiation techniques to maintain customer satisfaction.
Web Development Intern
Bridges Framework Inc. La
Loma, Quezon City
(July 2019 – September 2019)
• Designed and maintained websites using HTML and CSS.
• Supported IT department in web maintenance and updates.
• Conducted testing and debugging prior to deployment.
Back Office Specialist
Sitel Philippines Corporation
Ortigas Avenue cor. EDSA, Quezon City
(February 2015 – December 2016)
• Handled administrative tasks including report generation and data analysis.
• Generated performance reports for internal and client feedback.
• Met lead times for case handling and support documentation.
Technical Support Representative
Sitel Philippines Corporation
Ortigas Avenue cor. EDSA, Quezon City
(September 2014 – January 2015)
• Resolved technical issues while maintaining professionalism and courtesy.
• Provided product recommendations aligned with customer needs.
• Consistently achieved performance metrics.
Outbound Sales Team Leader
DLE Contact Solutions
Ortigas Center, Pasig City
(June 2014 – September 2014)
• Led 15-member team to achieve sales targets.
• Streamlined operations through regular reporting and team coaching.
• Closed sales and motivated team toward high performance.
Outbound Sales Representative
DLE Contact Solutions
Ortigas Center, Pasig City
(August 2012 – June 2014)
• Scheduled sales calls and set appointments with clients.
• Explained product benefits, addressed objections, and closed deals.
• Consistently delivered excellent customer service and achieved sales goals.
EDUCATION
Bachelor of Science: Computer Science
New Era University – New Era, Quezon City
(December 2016 – June 2020)
SKILLS
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Project Management
Leadership
Customer Service
Analytical Skills
Decision-Making
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Sales
Client Satisfaction
MS Office
Google Workspace
Translation CAT Tools
