SEAN C. EDWARDS
PROFESSIONAL SUMMARY
Results-driven Real Estate and Sales Professional with 7+ years of experience in client
relationship management, negotiations, high-value accounts, and remote service delivery.
Proven ability to close deals, retain clients, explain complex contracts, and deliver premium
customer experiences in fast-paced environments. Adept at sales strategy, market analysis,
stakeholder engagement, and compliance-driven industries.
CORE SKILLS
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Luxury Real Estate Sales & Leasing
Client Acquisition & Retention
Contract Negotiation & Deal Structuring
High-Value Customer Management
Market Research & Pricing Strategy
Remote Sales & Customer Support
CRM Tools (Salesforce)
Social Media & Digital Marketing
Payment Schedules & Billing Support
Team Leadership & Quality Control
PROFESSIONAL EXPERIENCE
Real Estate Agent
Jamaica Sotheby’s International Realty | Oct 2023 – Present
● Manage end-to-end residential real estate transactions, including sales, purchases, and
leases of premium properties
● Conduct in-depth market analysis to determine competitive pricing and maximize client
ROI
● Build and maintain long-term relationships with buyers, sellers, and investors through
personalized service
● Negotiate contracts and terms to achieve favorable outcomes while ensuring legal and
regulatory compliance
● Collaborate with attorneys, lenders, and developers to successfully close deals
SEAN C. EDWARDS
Account Associate Manager (Remote – Airbnb Account)
Sutherland Global Services | Jan 2022 – Nov 2023
● Served as a primary point of contact for Airbnb users regarding reservations, payments,
and disputes
● Mediated conflicts between hosts and guests to reach fair, policy-compliant resolutions
● Escalated complex cases while maintaining customer satisfaction and brand standards
● Explained payment structures, payouts, and dispute resolutions clearly to clients
● Maintained strict adherence to workflow, compliance, and data protection standards
Customer Relationship Specialist Team Leader (Remote)
Achieve | Jan 2020 – Oct 2021
● Led high-value customer interactions and handled escalations with a retention-focused
approach
● Analyzed financial data and explained program changes to impacted customers
● Audited team performance to ensure quality control and compliance
● Acted as the first point of contact for VIP and at-risk clients
● Contributed to customer retention and brand reputation management across platforms
Account Service Representative (Remote)
Achieve | Jun 2019 – Jan 2020
● Managed inbound and outbound customer communications regarding accounts and
payments
● Negotiated payment arrangements and resolved delinquent accounts
● Handled sensitive customer data while maintaining confidentiality and accuracy
● Provided actionable feedback to improve service delivery and customer experience
SEAN C. EDWARDS
Consultant (Collections & Sales)
Sutherland Global Services – Speedy Loans | Sep 2015 – Aug 2017
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Collected approximately US$25,000 monthly in outstanding arrears
Negotiated payment plans and reactivated delinquent accounts
Upsold loan products while maintaining compliance
Assisted clients with debt consolidation and account restructuring
EDUCATION & CERTIFICATIONS
● Executive Supervisory Management – University of the Commonwealth Caribbean
(2025)
● Mastery Certificate in Call Centre Supervision – The Call Centre School (USA)
● High School Diploma – Ocho Rios High School
ADDITIONAL INTERESTS
Interior Design • Photography • Fitness & Marathon Running • Basketball
