Sean C. Edwards
PROFILE
An excellence-driven individual with a sound knowledge of customer service delivery, having
gained experience in several businesses with varying areas of focus. An effective team player,
problem solver, and strategic thinker who possesses the ability to absorb new skills and
concepts in a short period, which are applied to the specified assignment. Continually
maintains a professional demeanor and composure under pressure and is adaptable to
dynamic work situations while competently engaging stakeholders.
SUMMARY OF SKILLS
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Excellent Oral and Written communication skills
Good interpersonal skills
Effective team player and motivator
Adaptable and trainable with the Ability to multitask effectively
Meet deadlines with recognition of strategic objectives
Proficient in the use of all Social Media Marketing Platforms
Computer: Microsoft Office Suite, Salesforce
EMPLOYMENT HISTORY
Real Estate Agent
Jamaica Sotheby’s International Realty
Duties and Responsibilities Included
• Spearheaded residential real estate transactions including property sales, purchases,
and leases.
• Conducted market research and analysis to determine property values and devise
effective pricing strategies.
• Developed and maintained relationships with clients to understand their needs and
preferences, ensuring a personalized experience.
• Negotiated contracts and agreements between buyers and sellers, ensuring favorable
terms and conditions for all parties involved.
• Provided guidance and assistance to clients throughout the entire buying or selling
process, ensuring a smooth and seamless transaction.
• Stayed updated on local market trends, legal requirements, and industry best practices to
provide clients with accurate and reliable information.
• Collaborated with mortgage lenders, attorneys, and other professionals to facilitate
successful closings.
Sean C. Edwards
Account Associate Management (WFH)
Sutherland Global Services (Airbnb Account)
January 2022--- December 2023
Duties and Responsibilities Included
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Assist users with queries and concerns regarding reservation
Provide mediation between users when necessary
Action escalated cases according to company policy and workflow
Provide information regarding payments and Payouts
Assess and action review disputes according to company policy
Customer Relationship Specialist Team Leader (Remote)
Achieve
Duties and Responsibilities included
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January 2020 – October 2021
Analyze, interpret, and communicate financial information
Handling Escalations
Monitor reviews about the company from various platforms where they are posted and
provide responses/rebuttals when needed.
Acting as a retention specialist
Acting as a first point of contact for High-Value Customers
Providing information relating to changes in programs to customers who will be affected
Handling Quality Control issues
Sean C. Edwards
Account Service Representative (Remote)
Achieve
Duties and Responsibilities included
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June 2019 – January 2020
Analyze, interpret, and communicate financial information
Answer incoming questions from customers with questions about their account, payment,
payment method
Making outbound calls to customers to deal with account issues such as past due
amounts, payment arrangements, updating payment information
Assist customers with their requests
Provide timely feedback to the company and customers regarding service
failures/customer concerns
Receive and check customer's complaints
Handling sensitive customer information and updating customer accounts
Assist in maintaining and monitoring electronic data for customers
Auditing of team members' work to ensure accounts are within the company’s standards
and policies
Consultant
Sutherland Global Services (Speedy Loans)
September 2015 – August 2017
Duties and Responsibilities included
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Collecting on outstanding arrears amounting to approximately US$25,000 monthly.
Formulating ways and payment plans to have delinquent accounts become active.
Assisting with debt consolidation and updating bankruptcy information as well as
Identifying theft information.
Up-selling of loans.
Collection Consultant
Jamaica Collections and Recovery Services
January 2015 – August 2015
Duties and Responsibilities included
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Collected outstanding arrears for a variety of clients.
Informed customers about the debt consolidation program.
Marketed the company from a business-to-business aspect.
Sean C. Edwards
EDUCATION
Pending- BSc. Business Administration: University of the Commonwealth Caribbean
2017 -Mastery Certificate in Call Centre Supervision: The Call Centre School, USA (online)
2009 - High School Diploma: Ocho Rios High School, Jamaica Seven (7) subjects CSEC.
INTERESTS AND ACTIVITIES
Reading, photography, marathon running, basketball, interior designing, exercising,
browsing the Web.
Sean C. Edwards
