Sean Anderson Hubac

SEAN ANDERSON HUBAC 1203 Apple Avenue Barangay San Francisco Mabalacat, Pampanga 2010 Phone:- E-mail- OBJECTIVE A dedicated Customer Service Representative that is motivated to maintain quality during calls, chat and emails to contribute to the company’s growth Strongly focused, with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. Able to cope up with stress and multiple changes in schedule. SKILLS & ABILITIES · Communication Skills · Active Listening · Resourceful · Multi-task Management · Customer Support Needs Assessment · Prioritization Assessments Info MY ONLINEJOBS PH ACCOUNT LINK FOR VERIFICATION OF SCORES: https://www.onlinejobs.ph/jobseekers/info/- DISC PERSONALITY TEST Link: https://www.123test.com/disc-personality-test/ Dominance: 47 Influence: 40 Steadiness: 7 Compliance: 7 English Proficiency https://www.examenglish.com/ C2 (Advanced/Mastery) this is approximately equivalent to CPE and IELTS band score of 9 or 120 TOEFL iBT IQ SCORE https://www.123test.com/iq-test/#classical-intelligence-test Score:10/10 Value :125 EXPERIENCE October 14 2020, May 21,2021 Customer Service Representative, ALORICA Industry Call Center / IT-Enabled Services / BPO LOB Back office Role Others Position 1-4 Years Experienced Employee Level Monthly PHP 20,000 Salary Team of Expert Specialist -Handle customers' accounts from management of payments and the like -Apply promotions and packages to accounts -Retain customers through use of retention offers -Offer active sale promotions -Work on member's subscriptions and troubleshoot for any additional concerns with the account Pre- Mentorship Program -Answer questions of representatives taking phone time -Check the quality of representatives'’ calls under training -Handle escalated calls December 2018 – April 2020 Customer Service Representative, American Home Shield Industry LOB Role Position Level Monthly Salary BPO / Call center Services Customer Service / Warranty Provider Customer Service / Floor Support 1-4 Years Experienced Employee 20,000 -Handle Customer's Accounts in regards to any questions or concerns with warranty -Provide information regarding warranty contract -Process warranty claims -Contact technicians or maintenance team to schedule on-site repairs -Handle complaints on on-site related concerns -Manage payments and renewals March 2017 – November 2018 Customer Service Representative/Floor Support, Teleperformance Industry BPO / Call center Services LOB Customer Service / Floor management Role Customer Service / Floor Support Position 1-4 Years Experienced Employee Level Monthly 21,500 (benefits included) Salary -Handles customer's account and manage payments -Troubleshoot account related concerns with technical support included -Sales included -Assist representatives as floor support -Handle escalated calls October 2015- March 2017 Tier 2.5 Dual Agent for Tech and Customer Service, IBEX Industry LOB Role Position Level Monthly Salary BPO / Call center services Tech Support – Customer Service Tier 2.5 Dual Agent handling 2 accounts Fresh Grad / < 1 Year Experienced Employee PHP 19,500 Tech Support (Cable and internet provider account) -Handles customer's concern with troubleshooting and but not limited to modem set up or initial set up for internet and cable provision -Manage payments and subscriptions of customers -Provide retention offers to customers planning to switch to another provider -Handle Sales offers Customer Service (Warranty Provider) -Handle Customer's Accounts in regards to any questions or concerns with warranty -Provide information regarding warranty contract -Process warranty claims -Manage payments and renewals OTHER SOURCES OF INCOME January 2017 Current AREA MANAGER, ALNICS TRADING Industry LOB Role Position Level Monthly Salary Trading industry Sales and trading Area Manager 1-4 Years Experienced Employee 30,000 –40,000(if bonuses included) -Make offer for products produced by the manufacturing group to clients all over the Philippines -Provide training and assistance to new associates -Check on quality and consistency of products delivered to areas handled -Work with plans to increase month to year revenue - Check present the day-to-day work and operations of employees to ensure process is within guidelines -Maintain strong leadership skills