Scott Woldhuis

Scott Woldhuis Address Gebhardstrasse 35, 76135, Karlsruhe, DE E-Mail: - From: Chicago, Illinois USA My profile: - As an experienced customer support representative, I am looking for new challenges in the area of IT user support / Customer Service, as well as the opportunity for professional and personal development. - I am familiar with the use of numerous IT systems and have participated in numerous projects through my studies, recent Internship and volunteer work in IT forums and interest groups. - My colleagues and customers particularly appreciate the fact that, thanks to my analytical skills and extensive knowledge of the digital sector, I can quickly grasp complex issues and respond to their wishes and needs. EXPERIENCE: 09/2023 – 11/2023 IT Intern at MR Compact GmbH (Pforzheim) - Participation in the operative day-to-day business of an IT/TK system house - Shadowing in project management, support, as well as internal IT - Assistance with the annual inventory - Introduction to the support of SaaS customers (Wildix Cloud Telephony) - Consulting for the improvement of internal IT security. – Seite 2 zum Lebenslauf von Scott Woldhuis 07/2017 – 11/2018 Inside Sales / Business Development at Ungerboeck Software GmbH (Karlsruhe) - B2B lead and prospect qualification via social media, on-site trade shows and exhibitions, cold calling, internet research. - Develop and implement personalized product presentations through online demonstrations. - Create RFI's, RFP's, and answering various requests. - Currently responsible for the English-speaking Nordic countries, Africa, the Netherlands and the United Kingdom. - Collaborate with field service and technical support. 07/2019 – 07/2021 Solution Expert/Sales at nVent Schroff GmbH (Straubenhardt) - First point of contact for customers and the sales team - Cross-functional collaboration with all departments and teams to analyze and resolve complex technical issues - Escalation management in compliance with service level agreements - Support a variety of software systems including SAP, Microsoft Office, Microsoft Windows operating systems, etc. - Streamlining processes to provide efficient customer service with excellent user experience 12/2016 – 06/2017 Customer Relations Manager / Sales at kymo GmbH (Karlsruhe) - Targeted research for cold calling new customers. - Expanding the customer base through persistent and managed follow-ups. - Maintaining customer relationships and effective telephone and email and video conferencing communication. - Support during project phases. - Frequent travel to provide direct support to customers, Europe and the US. - Operation of software systems such as SAP, the Microsoft suite, etc. – Seite 3 zum Lebenslauf von Scott Woldhuis 07/2010 – 08/2012 Owner at Scott’s Hots Food Truck (Chicago, IL) • Business Growth; developed and built business from start up. • New Market Development; ongoing research conducted for new and stronger areas to increase sales. • Staff Supervision; Hired, trained and supervised employees. • Everything that starting your own business requires, from prep to clean up, I did it all. 06/2001 – 06/2012 Manager at Weber Metals Inc. (Chicago, IL) • Business Growth; developed and built business from start up. • New Market Development; ongoing research conducted for new and stronger areas to increase sales. • Staff Supervision; Hired, trained and supervised employees. • Everything that starting your own business requires, from prep to clean up, I did it all. 07/2021 – today Additional qualifications: - AAW German language course level B2 - EU GDPR Data Protection Officer - EXIN Information Security Management, ISO 27001 Foundation - CompTIA Cybersecurity Analyst+ Certification - CompTIA Cybersecurity Analyst+ Certification - Certified GRC Professional Certification – Seite 4 zum Lebenslauf von Scott Woldhuis EDUCATION: 06/2011– 11/2014 DeVry University, Chicago. Bachelor's degree, Computer Network Management at Areas of Emphasis: - IT Project Management - Network Security - Routing and Switching - WLAN networks Scott Woldhuis