Scott Miller

Scott Miller customer service advisor Watton IP25 6YY-- I am a well organised, hardworking, self-motivated individual. I am very punctual and confident in my abilities. I have accomplished an Advanced Apprenticeship in IT, at the Zenos Academy in Milton Keynes. I am a polite, reliable and enthusiastic person. I was studying a level 4 foundation degree in IT Networking and Security, but unfortunately I had to give this up due to a lack of funds. I have recently completed an evening course at Bedford College studying the basics of C# and Visual Studio and have also completed the advanced course as well. I have a range of skills, including team-work, independence, problem solving and presentation skills. I have achieved a range of qualifications at my time at Zenos. Work Experience Customer Care Advisor Furniture Village-Ridgmont September 2022 to June 2024 In my role as a Customer Care Advisor, i was assigned to inbound and outbound calls/live chat dealing with customer enquiries. If the customer was to find a fault with their product, I would analyse the faults and take the necessary actions to resolve this for the customer in a timely and professional manor. Customer Service Executive Custom Lab Golf-Bedford April 2022 to August 2022 I was responsible for dealing with customer enquiries via telephone and email, customer complaints, liaising with suppliers and booking in fittings. I was also in charge of the stock room, where I would pick customer orders and make up orders from any incoming deliveries. Administrator The Sofa Delivery Company-Milton Keynes June 2018 to March 2022 In my role as an Administrator, I am responsible for arranging customer deliveries, liaising with suppliers, managing a daily task manager with different reports to run each day whilst providing excellent customer service throughout. I deal with customer complaints, service issues and any general day to day enquiries. I speak with the lorry drivers and help with any issues they may occur on their journey. This role ensures I keep organised and am able to handle pressure when required. Customer Service Advisor Autoglass April 2015 to January 2017 for Autoglass. My responsibilities include answering customer queries and booking an appointment to their standards. Customer satisfaction and getting things right the first time are very important in my role. I also deal with complaints, amending appointments and any warranty issues. I participate in incoming and outgoing calls to 93% of all insurance companies across the UK. I also work on behalf of Belron UK Solutions which are an umbrella company that own Autoglass. In my role here, I act as an out of hours messenging service for when AXA/Swift Cover are closed and take the customers details down acting on behalf of the insurance company, whether it be an accident claim or a simple change to their policy. Responsibilities - Hardware Support Assistant/Handheld Analyst Centrality Ltd November 2013 to December 2014 I would assist the Hardware Support engineer in taking apart and replacing computer components and liaising with customers and 3rd party outlets on a daily basis. I would also analyse handheld computers and fix any issues before sending them off to Motorola for repair. I was then 4 months later promoted to Hardware Support Engineer. Not only was I in charge of stock management, I visited client sites to perform component replacements or hardware diagnostics. On a daily basis I would be in contact with Xerox, Motorola, The Barcode Warehouse, Dell and HP. Foot canvassing/Assistant Team Leader Anglian Home Improvements March 2013 to October 2013 Door to door selling, interacting with customers on a daily basis, booking appointments with customers on any existing home improvements they require. Taking part control of a team of foot canvassers, instructing and training them on how to do the job. Employer - Highways Agency January - 2012 (work experience) - I completed a 2 week work experience program with the Highways Agency; my role was an Administrator Assistant. My duties included producing presentations and delivering them to an audience of high authority. Employer - Thebes Group When - May 2011 (work experience) - I had a month's work experience in Central Milton Keynes in the deployment team. Here I learned the basics of UNIX and how to use UNIX in a real life situation. My responsibilities were to deploy the correct files that needed coding for the Aviva client. Employer - Graphnet Health Solutions Junior Software Test Analyst Graphnet Health Care Solutions-Milton Keynes August 2010 to October 2010 Responsibilities - Creating detailed tests scripts from specifications, outlines or analysis of existing software Executing software test scripts to verify new developments, discover and explore bugs Report and prioritise defects and follow the progression of defects until resolution Work closely with developers in resolving issues. Unfortunately I was made redundant due to the recession. Farm Labourer Priestley Farm July 2008 to March 2010 and February 2012 - February 2013 and Jan 2017 - Jan 2018 Responsibilities - Grading onions and potatoes, working on a semi-automatic plant setting machine. Helping out in the farm shop; liaising with customers. I also have cash register experience. I was responsible for designing the farm shop website, in order to generate more customers towards the business. I have also created leaflets for the farm shop, also to generate more customers to the business. making jingles for customers and assisting in customer contact work Employer - Chiltern Radio June 2008 to June 2008 I had 2 weeks voluntary work at a radio station. When - June 2008 Responsibilities - involved editing music for the live radio, making jingles for customers and assisting in customer contact work. Education GCSE's in including Redborne Upper School Skills • Hardware • Computer Hardware Additional Information Advanced Apprenticeship for IT & Telecoms Professionals Level 3 Advanced Diploma for IT Professionals - Passed Level 3 NVQ for IT Professionals - Passed Level 2 Key skills in Communication - Passed Level 2 Key skills in Application of Number - Passed ADITP - Advanced Diploma for IT Professionals - City and Guilds - Passed 501- Planning for the delivery and acquisition of IT services. 502- Customer support 503- Installing, configure and integrating networked Hardware and software 504- Install, configure and upgrade IT software 510- Maintaining equipment and systems 042- Designing and producing documents and templates 403- Install & configure equipment and operating systems 406- Level 2 ICT systems monitoring and operations. Microsoft - Microsoft Certified Desktop Support Technician - Passed - MCP - Passed CompTIA - A+ (IT Technician) - Passed