Schorlastica Uzoma

UZOMA SCHORLASTICA AKUCHI Administrative Virtual Assistant || Short-Term Rental Property Manager || Guest Support Specialist Owerri, Nigeria || - || - SUMMARY Strategic support specialist with proven expertise in administrative virtual assistance, short-term rental property management, and guest coordination across global hospitality platforms. Experienced in managing end-to-end rental operations, including OTA channel optimization (Airbnb, Booking.com, VRBO), automated guest messaging, calendar synchronization, and vendor scheduling. Skilled in resolving guest issues promptly, coordinating remote teams, and maintaining accurate property documentation. Proficient in digital tools such as Guesty, Hostaway, Breezeway, AirDNA, Google Workspace, and OpenPhone to streamline operations and improve booking performance. Committed to improving workflow efficiency, maintaining strong guest satisfaction, and supporting property owners with reliable, organized backend operations. SKILLS ▪Executive & Administrative Support ▪Airbnb, Booking.com, VRBO, TripAdvisor Listing & Optimization ▪Guest Communication & Complaint Resolution ▪Calendar Management & Booking Coordination ▪Cleaning, Maintenance & Vendor Liaison ▪Standard Operating Procedure (SOP) Development ▪Invoice Processing & Administrative Documentation ▪Real Estate Market Research & Lead Sourcing ▪Data Entry, Google Sheets, AirDNA Analytics ▪Remote Communication Tools: OpenPhone, WhatsApp, Breezeway ▪CRM & OTA Systems Management PROFESSIONAL EXPERIENCE Guest Relations & Administrative Coordinator (Remote) 08/2023 – 06/2025 Stay Portland Collection – Portland Administer all guest communications across Airbnb and Booking.com, ensuring prompt, courteous, and solutions-focused responses to maintain a 5-star experience. Supervise turnover scheduling and quality control by coordinating with cleaners and property managers using Breezeway and WhatsApp. Oversee inventory tracking and procurement, while maintaining readiness across multiple units to enhance operational continuity Execute SOP development initiatives to document workflows, reduce service inconsistencies, and optimize team productivity. Monitor reservation platforms, adjust pricing strategies, and manage blackout dates to maximize property revenue and occupancy rates. Remote Administrative & Operations Support 05/2024 – 08/2024 Ocean Beachfront Rentals – Maryland Updated guest logs, issue resolution trackers, and operational documents to maintain real-time accuracy across systems. Mediated guest concerns and implemented timely resolutions, liaising with property owners and third-party vendors. Scheduled cleaning rotations and tracked service delivery via Breezeway, ensuring regulatory and brand compliance. Responded to emails and phone inquiries, maintaining service excellence and brand voice consistency. Processed vendor invoices and coordinated payments to ensure timely fulfillment of operational obligations. Real Estate Data Research Analyst – Airbnb Acquisition 07/2024 – 01/2025 Upwork (Freelance) Investigated and qualified over 100 property leads based on location performance metrics and investment criteria. Utilized Google Maps and county records to identify property ownership and contact details for direct outreach Compiled structured databases in Google Sheets to streamline deal sourcing and investor presentation. Interpreted market data using AirDNA to support revenue projections and neighborhood assessment. Delivered weekly intelligence reports and dashboards to stakeholders for acquisition decision-making. Virtual Property Manager & Executive Assistant 05/2023 – 06/2023 Luxury Capital Rentals (Upwork) Executed all inbound guest messages and booking inquiries on Airbnb and Hostaway with a 100% response rate. Provided live call assistance through OpenPhone, resolving urgent operational issues across time zones. Conducted lead generation by analyzing low-rated Airbnb listings (<4.3 stars) and compiling potential conversion targets. Orchestrated cleaning and repair schedules with vendors, ensuring compliance with service-level agreements. Maintained dynamic calendars, synchronized across OTA platforms, to prevent double bookings and optimize occupancy. Airbnb Onboarding & Guesty Integration Specialist 03/2023 – 10/2023 Freelance (Upwork) Published and optimized 2 property listings across Airbnb, Booking.com, VRBO, and TripAdvisor, increasing visibility and bookings. Integrated listings into Guesty for Hosts, designed automated messaging workflows and reservation processes. Conducted property arbitrage research in the Chicago market, and identified high-yield rental opportunities. Coordinated housekeeping, repair services, and vendor communications for seamless guest turnovers. Performed in-depth listing performance reviews using AirDNA and other analytics tools to guide strategy. EDUCATION & CERTIFICATION 2024 Project Management Bootcamp Hands-On Project Management 2023 Short Term Rentals and Virtual Assistant Skills Digital Hospitality Hub 2022 IT Support Training Digital Witch Support Community 2021 Doctor of Optometry (OD) Imo State University – Owerri, Nigeria REFERENCES Available on Request