Scholarstica Ubani

UBANI SCHOLARSTICA CHIMOMA Contact Port Harcourt, Nigeria -- PROFESSIONAL SUMMARY Scholarstica is a talented and focused person with a proven track record in Customer Support , sales and marketing. I can seamlessly assist clients with their inquiries and provide support to ensure Customer happiness and Satisfaction I have the needed skills and experience as a sales customer service representative. I can as well help you manage your calendar, mailboxes, schedule appointments,conduct research, generate leads , assist in all your travel journey while displaying excellent customer service. I have the passion for solving customers problems, coupled with my excellent communication skills and attention to detail. Managing your irate customers effectively is one of my duties as a support person. I am an active listener and problem solver. I pay attention to details ensuring customer satisfaction. I am patient and understanding. I enjoy working together as a team. I have the basic IT skills , customer relationship management(CRM) and good communication skills. I am open and committed to learning and am sure to go above and beyond to exceed expectations. EDUCATION Bachelor of Science: Agricultural Extension and Sociology- MICHAEL OKPARA UNIVERSITY of AGRICULTURE, NIGERIA DIGITAL WITCH INFORMATION TECHNOLOGY SERVICES,NIGERIA Internship program- WORK EXPERIENCE Travel Assistant October 2023 Part-time Job description ● Research and identify travel opportunities that align with the company's mission and goals ● Coordinate and book all travel vendors and partners to negotiate the best rates and deals for clients ● Communicate with clients to understand their travel preferences, interest and budget constraints ● Assist clients with travel related inquiries, concerns providing support and finding solutions to ensure a smooth and enjoyable travel experience Virtual Assistant/Customer Support January-September, 2023 Internship Job description ● ● ● ● ● Assisting customers with their inquiries and problems using collaborative tools such as Zendesk,Slack et Establishing a strong customer relationship Managing an irate client Email support, chat support and phone support Managing a team and setting expectations Sales Executive/Lead Generation Real Estate Firm August 2022-Sept 2023 Job description ● ● ● ● ● Achieved sales goals and services targets by cultivating and securing new customer relationships Researched sales opportunities and generating leads to exceed sales goals and increase profits Analyzed past sales data and team performance to develop realistic sales goals Reaching out to potential customers on phone calls(cold calling) Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close Customer Service Representative Genesis :Utility March 2021-March 2022 Job description ● ● ● ● Assisting customers with their inquiries and problems using remote collaborative tools and more Providing help when Customers have trouble with Company's products and services Setting goals and developing sales strategies, researching prospects and generating leads Contacting potential buyers and existing clients on the phone etc Health Care Assistant Jan 2016 - Jan 2018 Job description ● ● ● ● ● ● Assisting patient with booking appointments Providing emotional support and comfort care Ensuring patients medical needs are met,giving out drugs at the right time and appropriately Creating time for social activities, discussion and exercise Going on errands reminders on daily task, mouth washing , wearing cloth and rest time Government Tutor Agricultural science Nov, 2014 - Oct 2015 Job description ● ● Teaching the junior and senior classes Agricultural science Setting exams and marking scripts CORE COMPETENCE AND SKILL ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Customer Relationship Management IT Skills( CRM tools) Good Communication and teamwork Good spelling and writing Customer Support and Satisfaction Outbound calling Presentation skills Has a fun approach to customer support Enjoy collaborating with team members Active listening and problem solving Real estate lead research Multi-tasking Trouble-shooting Resolution and escalation Ability to learn quickly Patient Lead Generation List building Email cleaning and organizing Web/internet research Zillow/Airbnb/Vrbo/booking.com Schedule appointment