Scarlet iheka
Admistrative assistant
Lagos state, Nigeria •-• - • https://www.linkedin.com/in/scarlet-iheka.
PROFESSIONAL SUMMARY
Organized and detail-oriented Virtual Assistant with few years of experience in administrative support, customer service, and
social media management. Skilled in handling emails, scheduling, and project coordination using tools like Trello, Slack, Asana
and HubSpot. Passionate about helping businesses stay organized, improve customer interactions, and boost productivity
through efficient virtual support.
SKILLS
Technical Skills/Tools: CRM, Google(Meet, Docs, Sheets, Slides, Forms), Email clients, Zoom,Appointment
schedule, Canva, Grammarly, Microsoft suits.
SocialMediaPlatforms(Facebook,Instagram,
LinkedIn).
Certifications: certificate in virtual assistant@ Alx academy.
PROFESSIONAL EXPERIENCE
Wait and carry express cargo/ Lagos state., Nigeria.
Administrative assistant Oct., 2023 - Jan., 2025
Efficiently managed over 200 emails daily, cutting response time by 50%.
Organized meetings, travel plans, and expense reports for a senior executive.
Scheduled and handled social media engagement, boosting follower growth by 30%.
Resolved 75+ customer inquiries daily using Zendesk, ensuring prompt support.
Developed a FAQ document that reduced customer support tickets by 40%.
Gozie hospital/Anambra State, Nigeria.
Administrative assistant Feb., 2022 - sep.,2023
Communication: Led and organized 53+ staff meetings weekly, improving team collaboration and boosting
project efficiency by 36% through clear and effective communication.
Teamwork: Worked closely with a 8-member team to plan and manage 15+ live radio events per year,
increasing audience engagement by 45% through seamless coordination.
Analytical Skills: Identified and resolved scheduling conflicts, reducing issues by 25% and improving overall
station efficiency.
Reporting & Documentation: Created and edited 40+ weekly reports, ensuring accuracy and clarity to support
management’s decision-making.
Initiative & Leadership: Developed a structured intern training program, cutting onboarding time by 50%
while enhancing interns’ skills to support daily operations.
EDUCATION
University of the people , united state of America.
BSc. Computer science.
progress.
2024- still in
